Trend Micro Crashes During Full Scan on Windows: How to Fix

When running a full scan, you notice your Trend Micro Security crashes or gets stuck.

Why Does Trend Micro Security Crash During a Full Scan?

This problem happens because of certain Windows errors that occur during the scan, causing Trend Micro Security to crash or stop.

How Do I Fix This?

The fix for the scan crash issue has been added to the latest version of Trend Micro Security. To resolve this, please follow these steps:

1. Update Trend Micro Security on Windows to apply the fix.
2. Verify Version: Ensure the Trend Micro Security program is updated to version 17.8.1402 or higher, which includes the fix for the scan crash issue.

Trend Micro Still Crashes After Update

If the issue is still the same after updating to the latest version, follow these steps to download and apply the fix:

1. Download the fix by clicking this link: Download Hotfix
2. Double-click the downloaded file: Ti_1780_win_en_plugEngineVSAPI_7.6.1239_hfb0001.exe to open it.
3. When asked for permission, select Yes.
4. Follow the instructions on the screen to install the fix.
5. Restart your computer to complete the process.

See Also

• How to Update Trend Micro Security on Windows