Trend Micro Crashes During Full Scan on Windows: How to Fix

If your Trend Micro Security software crashes or gets stuck during a full scan, follow these easy steps to fix it.

Why Does Trend Micro Security Crash During a Full Scan?

This problem happens because of certain Windows errors that occur during the scan, causing Trend Micro Security to crash or stop.

Steps to Fix the Crash

The fix for the scan crash issue has been added to the latest version of Trend Micro Security. To resolve this, please follow these steps:

1. Update Trend Micro Security on Windows to apply the fix.
2. Verify Version: Ensure the Trend Micro Security Program is updated to version 17.8.1402, which includes the fix for the scan crash issue.

If the issue is still the same after updating to version 17.8.1402, follow these steps to download and apply the fix:

1. Download the fix by clicking this link:
   Download Hotfix
2. Double-click the downloaded file Ti_1780_win_en_plugEngineVSAPI_7.6.1239_hfb0001.exe to open it.
3. When asked for permission, select Yes.
4. Follow the instructions on the screen to install the fix.
5. Restart your computer to complete the process.