Adblock One cannot block pop up ads

LAST UPDATED: DEC 26, 2022

Trend Micro Ad Block One suddenly cannot block ads on websites you visit.

Why did this happen?

The application is not properly configured.

How do I fix this?

1. Change Ad Block One status to Protected:
   1. Open Ad Block One.
   2. If the status shows "Unprotected", click the Turn on button.

      

   3. Check the boxes beside Ad Block One extensions to enable both Dashboard and Engine extensions

      

2. Check if the website is included in the Unblocked Sites list:
   1. Open Ad Block One.
   2. Click the Unblocked Sites tab.
   3. Check on the list if the website is listed. If YES, click the delete icon for the website.
   4. Open Safari Preferences, then click the Extensions tab.
   5. Uncheck and re-check the boxes of the extension of Ad Block One Dashboard and Ad Block One Engine.

      

3. If the issue persists, report it to our Technical Support Team.
   1. Stay on the same website. Click the Ad Block One icon, then click Report a problem.

      

   2. Select the issue from the dropdown list.