Fix "Update Required" error on Android

You received this error messages because there is an old version of Trend Micro or conflicting other Mobile Security app installed on your device.

Here's how to fix it:

Uninstall the other conflicting Mobile app

1. Tap and hold the Conflicting Mobile Security app located on the home screen.
2. Drag it to the Uninstall section that appears on the screen.
3. Tap OK when the pop-up window appears.

Uninstall the old Trend Micro app

1. Tap and hold the old Trend Micro app located on the home screen.
2. Drag it to the Uninstall section that appears on the screen.
3. Tap OK when the pop-up window appears.

Install the latest Mobile Security

1. On your device, open the Play Store app.

   

2. In the Search field, type "Trend Micro Mobile Security", then tap 🔍.

   

3. Tap Install.

   

4. Wait for the installation to finish, then tap Open.

   

5. Read the Privacy and Personal Data Collection Disclosure, tap ‘I agree to share user usage data to help improve this app’, then tap Accept and Continue.

   

6. At the lower-right corner, tap Buy / Activate.

   

7. Reactive your subscription:
   • Use an Activation Code
   • Sign In to Use Existing License

   

1. Click the image below to download Trend Micro from Play Store.
   
2. Tap Install.

   

3. Wait for the installation to finish, then tap Open.

   

4. Read the Privacy and Personal Data Collection Disclosure, tap ‘I agree to share user usage data to help improve this app’, then tap Accept and Continue.

   

5. At the lower-right corner, tap Buy / Activate.

   

6. Reactive your subscription:
   • Use an Activation Code
   • Sign In to Use Existing License