Boost your Trend Micro Account's security by enabling Two-Factor Authentication (2FA). This extra layer of security ensures that you're the only person who can access your account, even if someone knows your password.

How 2FA Secures Your Account

With 2FA, a verification code is required each time you sign in. This code can be received through an Authenticator App, text message, or email, and changes with every login attempt.

Authentication Options

  • Authenticator App: Get codes from apps like Google Authenticator, Microsoft Authenticator, or Authy.
  • Text Message: Receive codes via SMS to your registered mobile number.
  • Email: Codes are sent to your registered email address.

How to Set Up Two-Factor Authentication

  1. Visit and log in.
  2. Click on the 'Profile' tab.
  3. Select the 'Two-factor Authentication' tab.
  4. Choose your preferred authentication method and click 'Set up', or select 'Skip' to do this later
    Expand All
    Authentication App

How to Update Your 2FA Details

  1. Click 'Manage' next to the authentication method you wish to update.
  2. To make it the default method, click 'Set as Default'.
  3. To change details, click 'Change' and follow the prompts.

Troubleshooting Authenticator App Issues

If your Authenticator App is not working, we recommend setting up a backup authentication method to ensure you can always access your account.

How to Disable Two-Factor Authentication

  1. Log in to
  2. Go to the 'Profile' tab and select 'Two-Factor Authentication'.
  3. At the top, click 'Turn Off'.
  4. Enter your password and confirm by clicking 'Turn Off' on the message prompt.

You will receive an email notification confirming the deactivation of Two-Factor Authentication.

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