How to Enable Two-Factor Authentication on Trend Micro: Step-by-Step Guide

How 2FA Secures Your Account

With 2FA, a verification code is required each time you sign in. This code can be received through an Authenticator App, text message, or email, and changes with every login attempt.

Authentication Options

• Authenticator App: Get codes from apps like Google Authenticator, Microsoft Authenticator, or Authy.
• Text Message: Receive codes via SMS to your registered mobile number.
• Email: Codes are sent to your registered email address.

How to Set Up Two-Factor Authentication

1. Visit https://account.trendmicro.com/ and log in.
2. Click on the 'Profile' tab.
3. Select the 'Two-factor Authentication' tab.
4. Choose your preferred authentication method and click 'Set up', or select 'Skip' to do this later
   Expand All

   Text

   1. Click the Set Up beside Text Message (SMS).
   2. Enter your mobile number, then click Next.
      You will receive a confirmation code through your phone.
   3. Type the confirmation code you receive through text, then click Next.
   4. Click Done once setup is successful.

   Authentication App

   1. Click Setup beside Authentication App.
   2. Click Yes if you already installed an Authenticator App on your mobile device.
      Otherwise, click Not Yet. A Download an Authentication App window will appear to guide you to download your preferred authenticator app via Playstore or AppStore.
   3. Using your preferred Authenticator App, scan the QR code on the setup window, then tap Next.
      If the QR code did not work, click Type a code instead, and then enter the code from the Authenticator app. Click Next.
   4. An Authentication App Saved message will appear. Click Done to finish.

   Email

   1. Click Setup beside Email Address.
   2. Enter your email address, then click Next
      You will receive a confirmation code in your email.
   3. Type the confirmation code you see in your email, then click Next.
   4. Click Done once setup is successful.

How to Update Your 2FA Details

1. Click 'Manage' next to the authentication method you wish to update.
2. To make it the default method, click 'Set as Default'.
3. To change details, click 'Change' and follow the prompts.

Troubleshooting Authenticator App Issues

If your Authenticator App is not working, we recommend setting up a backup authentication method to ensure you can always access your account.

How to Disable Two-Factor Authentication

1. Log in to https://account.trendmicro.com/.
2. Go to the 'Profile' tab and select 'Two-Factor Authentication'.
3. At the top, click 'Turn Off'.
4. Enter your password and confirm by clicking 'Turn Off' on the message prompt.

You will receive an email notification confirming the deactivation of Two-Factor Authentication.