You see this error message on the Trend Micro VPN app:
"Unable to Continue"
It asks you to contact Trend Micro and mention the error #0.
Why did this happen?
- Your device is not connected to the Internet or has network problems.
- Your subscription is not yet activated.
- The device's date and time is incorrect.
- You are using a different Windows Store account.
- Your network is limited to the amount of data used by your device.
What should I do next?
Make sure your device is connected to the Internet. If you are able to browse online and are still seeing the error message:
Set the correct date and time
- On your device, open the Settings app.
- Look for the Data & Time settings.
- Input the correct values or set it to Automatic.
- Go back to your Trend Micro app, then try signing in again.
If it does not work, proceed to the next step.
Activate your subscription
- Go to the Product Activation Portal.
- Type your activation code, then click Next.
- Sign in to your Trend Micro Account, then provide the required information.
- After activating, go back to your Trend Micro app and try signing in again.
Transfer a License to this Device window might appear. Choose your activation code.
Proceed to the next step if you still see the error message.
Allow VPN for network connections
- Go to the Start Menu, then choose Settings.
- Select Network & Internet > VPN.
- Turn ON the following:
- Allow VPN over metered networks
- Allow VPN while roaming
- Go back to your Trend Micro app, then try signing in again.
Reinstall Trend Micro VPN
- Click the Start , then go to Settings > Apps > Apps & Features. You can also access it via the shortcut button below:
- From the list, choose Trend Micro VPN, then click Uninstall.
After uninstalling, while on your Windows computer, click the button below:
- Click Get, then click Open when the Microsoft Store prompt appears.
- Click Get, then click Install.
- Once installed, open the app and follow the on-screen steps to complete the installation.
Still having issues?
Contact Trend Micro Support for assistance.