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NOTE: In some countries, VPN Proxy One Pro is still called Trend Micro WiFi Protection.

You see this error message on the Trend Micro VPN Proxy One Pro app:

"Unable to Continue"

It asks you to contact Trend Micro and mention the error #0.

Why did this happen?

  • Your device is not connected to the Internet or has network problems
  • Your subscription is not yet activated
  • The device's date and time is incorrect
  • You are using a different Windows Store account
  • Your network is limited to the amount of data used by your device

What should I do next?

Make sure your device is connected to the Internet. If you are able to browse online and are still seeing the error message:

Set the correct date and time

  1. On your device, open the Settings app.
  2. Look for the Data & Time settings.
  3. Input the correct values or set it to Automatic.
  4. Go back to your Trend Micro app, then try signing in again.
    If it does not work, proceed to the next step.

Activate your subscription

  1. Go to the Product Activation Portal.
  2. Type your activation code, then click Next.
  3. Sign in to your Trend Micro Account, then provide the required information.
  4. After activating, go back to your Trend Micro app and try signing in again.
    Transfer a License to this Device window might appear. Choose your activation code.
    Proceed to the next step if you still see the error message.

Allow VPN for network connections

  1. Go to the Start Menu, then choose Settings.
  2. Select Network & Internet > VPN.
  3. Turn ON the following:
    • Allow VPN over metered networks
    • Allow VPN while roaming
  4. Go back to your Trend Micro app, then try signing in again.

Still having issues? Chat for help!

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