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NOTE: In some countries, VPN Proxy One Pro is still called Trend Micro WiFi Protection.

You cannot log in to your Trend Micro app due to the following reasons:

  • Your device is not connected to the Internet or has network problems
  • Your subscription is not yet activated
  • The device's date and time is incorrect
  • You are using a different Windows Store account

How can I fix this?

Connect to the Internet
Make sure to open your Wi-Fi or data connection. If you think you have network issues, contact your Internet service provider.
Set the correct date and time

If your device's date and time is incorrect, do the following:

  1. On your device, open the Settings app.
  2. Look for the Data & Time settings.
  3. Input the correct values or set it to automatic.
  4. Go back to your Trend Micro app, then try signing in again.

If the issue persists, proceed to the next step.

Activate your subscription
  1. Go to the Activation Portal.
  2. Type your activation code, then click Next.
  3. Sign in to your Trend Micro Account, then provide the required information.
  4. After activating, go back to your Trend Micro app and try signing in again.

    Transfer a License to this Device window might appear. Choose your activation code.

Switch Windows Store account

This solution only applies if the issue occurs on the device's secondary users.

  1. Sign in to the second Windows user account.
  2. Launch the Windows Store.
  3. Sign out of the Windows Store.
  4. Sign in using the computer's main Windows Store account.
  5. Once signed in, install VPN Proxy One Pro.

Still having issues?

Get more help through our Technical Support.

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