Your Trend Micro Security program becomes missing after restarting the computer to complete the upgrade.

Why did this happen

Some Trend Micro components may have stopped working while doing the upgrade.

How do I fix this?

  1. Press CTRl + SHIFT + ESC keys at the same time to open Windows Task Manager.
  2. Under the Processes tab, find and click setup.exe, then select the End Task button.
  3. Try to upgrade the program again.

If the issue still occurs, contact our Technical Support for assistance.