Amazon Echo Smart Speakers Basic Troubleshooting Guide

Setting Up Your Echo Show Device

Setting up your Echo devices requires you to log in to your Amazon account. Make sure you are in a secure environment when providing important details.

1. Plug the included power adapter into a power outlet, then into your device.
2. Follow the on-screen prompts to:
   1. Select a language.
   2. Connect to your Wi-Fi network.
   3. Log into your Amazon account.
   4. Confirm your time zone.
   5. Confirm your address.
   6. Confirm the location of your device.
   7. Choose a name for your device.
   8. Choose a wallpaper for your device.
   9. Follow the on-screen steps to review your available offers.
3. When you see the home screen with rotating pages, your device is ready to use.

Setting Up the Alexa App

1. Open the App Store or Play Store on your mobile device.
2. Search for Amazon Alexa app.
3. Select Install.
4. Select Open.

Restarting Your Echo Show

1. To restart, unplug your device or the power adapter from the power outlet. Then plug it back in.
2. For devices with removable batteries, remove and reinsert the batteries to restart the device.

Resetting Your Echo Show

Following the steps below allows you to erase or reset your Echo Show settings.

1. Press and hold the Mute and Volume Down buttons until you see the Amazon logo (about 15 seconds).
2. When prompted, follow the on-screen instructions to set up your device.

Issues

For issues about the device, you may contact the manufacturer’s Support.

Setting Up the Alexa App

1. Open the App Store or Play Store on your mobile device.
2. Search for Amazon Alexa app.
3. Select Install.
4. Select Open.

Setting Up Your Echo Dot Device

1. Plug in your Echo Dot device.
2. On your mobile device, open the Alexa app.
3. Open More (3 horizontal lines), then select Add a Device.
4. Select Amazon Echo, then Echo, Echo Dot, Echo Plus and more.
5. Follow the instructions to set up your device.

Check or Update the Software on Your Echo Device

1. Open the Alexa app.
2. Select Devices.
3. Select Echo & Alexa.
4. Select your device.
5. Select About to see your device's software version.
6. Use Alexa to update to the latest software version for your Echo device.
7. Say, "Check for software updates" to install software on your Echo device.

Restarting Your Echo Dot

1. To restart, unplug your device or the power adapter from the power outlet. Then plug it back in.
2. For devices with removable batteries, remove and reinsert the batteries to restart the device.

Resetting Your Echo Dot

Following the steps below allows you to erase or reset your Echo Show settings.

1. Use a paper clip (or similar tool) to press and hold the Reset button.
2. Wait for the light ring to turn off and on again.

Issues

For issues about the device, you may contact the manufacturer’s Support.

Setting Up the Alexa App

1. Open the App Store or Play Store on your mobile device.
2. Search for Amazon Alexa app.
3. Select Install.
4. Select Open.

Setting Up Your Echo Dot 2nd Generation Device

1. Plug in your Echo Dot device.
2. On your mobile device, open the Alexa app.
3. Open More (3 horizontal lines), then select Add a Device.
4. Select Amazon Echo, then Echo, Echo Dot, Echo Plus and more.
5. Follow the instructions to set up your device.

Check or Update the Software on Your Echo Device

1. Open the Alexa app.
2. Select Devices.
3. Select Echo & Alexa.
4. Select your device.
5. Select About to see your device's software version.
6. Use Alexa to update to the latest software version for your Echo device.
7. Say, "Check for software updates" to install software on your Echo device.

Restarting Your Echo Dot 2nd Generation

1. To restart, unplug your device or the power adapter from the power outlet. Then plug it back in.
2. For devices with removable batteries, remove and reinsert the batteries to restart the device.

Resetting Your Echo Dot 2nd Generation

Following the steps below allows you to erase or reset your Echo Show settings.

1. Use a paper clip (or similar tool) to press and hold the Reset button.
2. Wait for the light ring to turn off and on again.

Issues

For issues about the device, you may contact the manufacturer’s Support.

Setting Up the Alexa App

1. Open the App Store or Play Store on your mobile device.
2. Search for Amazon Alexa app.
3. Select Install.
4. Select Open.

Setting Up your Echo Plus Device

1. Plug in your device.
2. Open the Alexa app.
3. Open More and select Add a Device.
4. Select Amazon Echo, then Echo, Echo Dot, Echo Plus and more.
5. Follow the instructions to set up your device.

Check or Update the Software on Your Echo Device

1. Open the Alexa app.
2. Select Devices.
3. Select Echo & Alexa.
4. Select your device.
5. Select About to see your device's software version.
6. Use Alexa to update to the latest software version for your Echo device.
7. Say, "Check for software updates" to install software on your Echo device.

Restarting YourEcho Plus

1. To restart, unplug your device or the power adapter from the power outlet. Then plug it back in.
2. For devices with removable batteries, remove and reinsert the batteries to restart the device.

Resetting Your Echo Plus

Following the steps below allows you to erase or reset your Echo Show settings.

1. Use a paper clip (or similar tool) to press and hold the Reset button.
2. Wait for the light ring to turn off and on again.

Issues

For issues about the device, you may contact the manufacturer’s Support.

Setting Up Your Echo Spot Device

Setting up your Echo devices requires you to log in to your Amazon account. Make sure you are in a secure environment when providing important details.

1. Plug the included power adapter into a power outlet, then into your device.
2. Follow the on-screen prompts to:
   1. Select a language.
   2. Connect to your Wi-Fi network.
   3. Log into your Amazon account.
   4. Confirm your time zone.
   5. Confirm your address.
   6. Confirm the location of your device.
   7. Choose a name for your device.
   8. Choose a wallpaper for your device.
   9. Follow the on-screen steps to review your available offers.
3. When you see the home screen with rotating pages, your device is ready to use.

Setting Up the Alexa App

1. Open the App Store or Play Store on your mobile device.
2. Search for Amazon Alexa app.
3. Select Install.
4. Select Open.

Resetting Your Echo Show

Following the steps below allows you to erase or reset your Echo Show settings.

1. Use a paper clip (or similar tool) to press and hold the Reset button.
2. Wait for the light ring to turn off and on again.

Issues

For issues about the device, you may contact the manufacturer’s Support.

1. Delete your Alexa history using your Alexa-enabled device.
   1. Open the Alexa app on your mobile device and tap "Settings" from the sidebar menu.
   2. Tap "Alexa Privacy" then "Review Voice History."
   3. Tap on the toggle to the right of "Enable deletion by voice" so you can delete recordings using your Alexa-enabled device, such as the Echo.
   4. A pop-up will inform you that anybody with access to your device can now delete your recordings. Tap on "Enable."
   5. You can then ask your Echo "Alexa, delete everything I've said today." Alexa will ask you to confirm before doing so.
2. Delete Alexa’s voice command history using the Alexa App
   1. Open the Alexa app on your iPhone or Android.
   2. Tap on the three lines in the top-left corner to pull up the sidebar.
   3. Tap on "Settings" at the bottom of the sidebar.
   4. Scroll down to and tap on "Alexa Privacy."
   5. Tap on "Review Voice History."
   6. Tap on "Date Range" to delete recordings.
   7. In the dropdown, scroll down to the time frame. Whatever you select will delete all transcripts within that range.
3. Delete your Alexa history using the Amazon website
   1. Go to https://www.amazon.com/alexaprivacysettings on your browser on your Mac or PC.
   2. Click on "Devices.
   3. Click on the Smart Speaker you are using.
   4. Click on "Delete voice recordings" under the Echo menu.
   5. A pop-up will again ask you to confirm the deletion of your voice recordings.
   6. Click on "Delete" again and all of your recordings will be deleted.
4. Secure your Amazon account by turning on “Two-Step Verification”

   To enable Two-Step Verification, you need to add a back-up phone number. This gives you a back-up option to get a security code if you can't use your main mobile device. To enable Two-Step Verification:

   1. Login to your Amazon account.
   2. Select “Login & security.”
   3. Go to (2SV) Two-Step Verification Settings.
   4. Follow the on-screen instructions.
5. Disconnect any unused devices from your Alexa App
   1. Open the Alexa app on your mobile device.
   2. Go to “Devices” then “All Devices”. It will show a list of every single smart home device associated with your Alexa account, with icons telling you what device it is.
   3. elect the unused device it and tap the “Settings” icon in the top right. It will show the details of the device, including the skill or app it was connected through.
   4. Tap the trash can icon in the top right hand corner and confirm the deletion.
6. Don’t speak any private information.
7. Always update your Smart Speaker’s software to their newest versions.
8. Secure your account by using Trend Micro Password Manager.
9. Make sure your Trend Micro Home Network Security is always enabled and connected.

Alexa Guard

This built-in tool uses the Echo's microphone to listen for activity in your house when you're not there. To enable the feature, follow the steps below:

1. Open the latest version of the Alexa app.
2. From the Home screen, tap More then tap Settings.
3. Select Guard, then follow the on-screen instructions.

Skill Integration with Trend Micro Home Network Security

You can use the Trend Micro Home Network Security skill to scan your network, stay up-to-date with your security status and pause the internet for your children.

Enable the Trend Micro Home Network Security skill in the Alexa app and linking your Trend Micro and Alexa accounts. Once the skill has been enabled, you can ask Alexa to control Home Network Security.

1. Start a Check Devices Scan - To check your network and devices, you can say: "Alexa, tell Trend Micro to scan my network."
2. Get Security Status - To get a network security status update, you can say: "Alexa, ask Trend Micro if my network is ok."
3. Get an Online Activity Summary - To get a summary of a profile's online activity, you can say: "Alexa, ask Trend Micro what Tom did today."
4. Pause the Internet for a Profile - To disconnect the devices assigned to a profile from the internet, you simply say: "Alexa, ask Trend Micro to pause the Internet for Tom."
5. Pause YouTube for a Profile - To prevent the devices assigned to a profile from accessing YouTube, you simply say: "Alexa, ask Trend Micro to turn off YouTube for Tom."