Google Smart Speakers Troubleshooting Guide

Downloading The Google Home App

The Google Home app helps you set up, control, manage and organize your Google Nest other Google Home devices. To download, follow the steps below:

1. Open the App Store or Play Store on your mobile device.
2. Search for "Google Home" app.
3. Select Install.
4. Select Open.

Setting Up Your Google Home Mini

1. Plug in your Google Home Mini Speaker.
2. Connect your mobile device to the Wi-Fi network that you’ll use for your speaker.
3. On your phone or tablet, open the Google Home app.
4. Tap the Plus icon, then Set up device, then New device then follow the in-app steps.
   If the Set up devices button is not on the screen, set up your first device in the Home app.
   1. Tap Get started, then tap Set up new devices.
   2. Tap Create another home, then tap Next
   3. Provide a home nickname and address.

      Providing a nickname is required, yet you can choose not to enter your address.

5. Follow the remaining steps.
6. You’ll be able to opt out of some settings, like Voice match or Personal results. You can change these settings at any time after completing the setup.

Updating your Google Home Mini’s Firmware

Google Home Devices receive automatic updates when needed and available. To make sure that you have the latest updates, follow the steps below:

1. Make sure that your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Google Home.
2. Open the Google Home app.
3. Select your device.
4. At the top right, tap Settings.
5. Scroll to the bottom and find Cast firmware version: X.XXX.XXXXX.
6. Verify here if your device’s firmware has the latest version.

Restarting Your Google Home Mini’s Firmware

1. To restart, unplug your device or the power adapter from the power outlet. Then plug it back in.
2. For devices with removable batteries, remove and reinsert the batteries to restart the device.

Resetting Your Google Home Mini’s Firmware

Following the steps below allows you to erase or reset your Echo Show settings.

1. Press and hold the factory reset button located below the power cord on the bottom of Home Mini.
2. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process.
3. Continue to hold for about 10 seconds more until you hear a sound confirming the device is resetting.

Issues

For issues about the device, you may contact the manufacturer’s Support.

Downloading The Google Home App

The Google Home app helps you set up, control, manage and organize your Google Nest other Google Home devices. To download, follow the steps below:

1. Open the App Store or Play Store on your mobile device.
2. Search for "Google Home" app.
3. Select Install.
4. Select Open.

Setting Up Your Google Nest Mini

1. Plug in your Google Home Mini Speaker.
2. Connect your mobile device to the Wi-Fi network that you’ll use for your speaker.
3. On your phone or tablet, open the Google Home app.
4. Tap the Plus icon, then Set up device, then New device then follow the in-app steps.
   If the Set up devices button is not on the screen, set up your first device in the Home app.
   1. Tap Get started, then tap Set up new devices.
   2. Tap Create another home, then tap Next
   3. Provide a home nickname and address.

      Providing a nickname is required, yet you can choose not to enter your address.

5. Follow the remaining steps.
6. You’ll be able to opt out of some settings, like Voice match or Personal results. You can change these settings at any time after completing the setup.

Updating your Google Nest Mini's Firmware

Google Home Devices receive automatic updates when needed and available. To make sure that you have the latest updates, follow the steps below:

1. Make sure that your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Google Home.
2. Open the Google Home app.
3. Select your device.
4. At the top right, tap Settings.
5. Scroll to the bottom and find Cast firmware version: X.XXX.XXXXX.
6. Verify here if your device’s firmware has the latest version.

Restarting Your Google Nest Mini

1. To restart, unplug your device or the power adapter from the power outlet. Then plug it back in.
2. For devices with removable batteries, remove and reinsert the batteries to restart the device.

Resetting Your Google Nest Mini

Following the steps below allows you to erase or reset your Echo Show settings.

1. Press and hold the factory reset button located below the power cord on the bottom of Home Mini.
2. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process.
3. Continue to hold for about 10 seconds more until you hear a sound confirming the device is resetting.

Issues

For issues about the device, you may contact the manufacturer’s Support.

Downloading The Google Home App

1. Open the App Store or Play Store on your mobile device.
2. Search for "Google Home" app.
3. Select Install.
4. Select Open.

Setting Up Your Google Home

1. Plug in your Google Home Mini Speaker.
2. Connect your mobile device to the Wi-Fi network that you’ll use for your speaker.
3. On your phone or tablet, open the Google Home app.
4. Tap the Plus icon, then Set up device, then New device then follow the in-app steps.
   If the Set up devices button is not on the screen, set up your first device in the Home app.
   1. Tap Get started, then tap Set up new devices.
   2. Tap Create another home, then tap Next
   3. Provide a home nickname and address.

      Providing a nickname is required, yet you can choose not to enter your address.

5. Follow the remaining steps.
6. You’ll be able to opt out of some settings, like Voice match or Personal results. You can change these settings at any time after completing the setup.

Updating your Google Home's Firmware

Google Home Devices receive automatic updates when needed and available. To make sure that you have the latest updates, follow the steps below:

1. Make sure that your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Google Home.
2. Open the Google Home app.
3. Select your device.
4. At the top right, tap Settings.
5. Scroll to the bottom and find Cast firmware version: X.XXX.XXXXX.
6. Verify here if your device’s firmware has the latest version.

Restarting Your Google Home

1. To restart, unplug your device or the power adapter from the power outlet. Then plug it back in.
2. For devices with removable batteries, remove and reinsert the batteries to restart the device.

Resetting Your Google Home

Following the steps below allows you to erase or reset your Echo Show settings.

1. Press and hold the factory reset button located below the power cord on the bottom of Home Mini.
2. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process.
3. Continue to hold for about 10 seconds more until you hear a sound confirming the device is resetting.

Issues

For issues about the device, you may contact the manufacturer’s Support.

Downloading The Google Home App

1. Open the App Store or Play Store on your mobile device.
2. Search for "Google Home" app.
3. Select Install.
4. Select Open.

Setting Up Your Nest Hub

1. Plug in your Google Home Mini Speaker.
2. Connect your mobile device to the Wi-Fi network that you’ll use for your speaker.
3. On your phone or tablet, open the Google Home app.
4. Tap the Plus icon, then Set up device, then New device then follow the in-app steps.
   If the Set up devices button is not on the screen, set up your first device in the Home app.
   1. Tap Get started, then tap Set up new devices.
   2. Tap Create another home, then tap Next
   3. Provide a home nickname and address.

      Providing a nickname is required, yet you can choose not to enter your address.

5. Follow the remaining steps.
6. You’ll be able to opt out of some settings, like Voice match or Personal results. You can change these settings at any time after completing the setup.

Updating your Nest Hub's Firmware

Google Home Devices receive automatic updates when needed and available. To make sure that you have the latest updates, follow the steps below:

1. Make sure that your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Google Home.
2. Open the Google Home app.
3. Select your device.
4. At the top right, tap Settings.
5. Scroll to the bottom and find Cast firmware version: X.XXX.XXXXX.
6. Verify here if your device’s firmware has the latest version.

Rebooting Your Nest Hub

Via Google Home app

1. Make sure that your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
2. Open the Google Home app.
3. Tap your device, then tap Settings.
4. At the top right, tap More Menu, then tap Reboot.

By unplugging the device

1. To reboot, unplug your device or the power adapter from the power outlet.
2. Leave it for one minute, then plug it back in.
3. For devices with removable batteries, remove and reinsert the batteries to restart the device.

Resetting Your Nest Hub

Following the steps below allows you to erase or reset your Echo Show settings.

1. Press and hold the factory reset button located below the power cord on the bottom of Home Mini.
2. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process.
3. Continue to hold for about 10 seconds more until you hear a sound confirming the device is resetting.

Issues

For issues about the device, you may contact the manufacturer’s Support.

Downloading The Google Home App

1. Open the App Store or Play Store on your mobile device.
2. Search for "Google Home" app.
3. Select Install.
4. Select Open.

Setting Up Your Google Nest Hub Max

1. Plug in your Google Home Mini Speaker.
2. Connect your mobile device to the Wi-Fi network that you’ll use for your speaker.
3. On your phone or tablet, open the Google Home app.
4. Tap the Plus icon, then Set up device, then New device then follow the in-app steps.
   If the Set up devices button is not on the screen, set up your first device in the Home app.
   1. Tap Get started, then tap Set up new devices.
   2. Tap Create another home, then tap Next
   3. Provide a home nickname and address.

      Providing a nickname is required, yet you can choose not to enter your address.

5. Follow the remaining steps.
6. You’ll be able to opt out of some settings, like Voice match or Personal results. You can change these settings at any time after completing the setup.

Updating your Google Home's Firmware

Google Home Devices receive automatic updates when needed and available. To make sure that you have the latest updates, follow the steps below:

1. Make sure that your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Google Home.
2. Open the Google Home app.
3. Select your device.
4. At the top right, tap Settings.
5. Scroll to the bottom and find Cast firmware version: X.XXX.XXXXX.
6. Verify here if your device’s firmware has the latest version.

Restarting Your Google Home

1. To restart, unplug your device or the power adapter from the power outlet. Then plug it back in.
2. For devices with removable batteries, remove and reinsert the batteries to restart the device.

Resetting Your Google Home

Following the steps below allows you to erase or reset your Echo Show settings.

1. Press and hold the factory reset button located below the power cord on the bottom of Home Mini.
2. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process.
3. Continue to hold for about 10 seconds more until you hear a sound confirming the device is resetting.

Issues

For issues about the device, you may contact the manufacturer’s Support.

1. Keep your Smart Speaker’s firmware versions up-to-date. Installing updates can provide you not only feature enhancements but also fixes to some security risks. Get the latest firmware version by following the steps below:
   1. Make sure that your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Google Home Mini.
   2. Open the Google Home app.
   3. Select your device.
   4. At the top right, tap Settings.
   5. Scroll to the bottom and find Cast firmware version: X.XXX.XXXXX.
   6. Verify here if your device’s firmware has the latest version.
2. Don’t speak any private information.
3. Always update your Smart Speaker’s software to their newest versions.
4. Disconnect any unused devices from your smart speaker.
5. Keep your google account secured by using a password manager app like Trend Micro Password Manager or your mobile device protected by using mobile security app such as Trend Micro Mobile Security for Android or iOS.
6. Make sure your Trend Micro Home Network Security is always enabled and connected.