HP OfficeJet Pro 8600/8700 Printer Troubleshooting Guide

Follow these simple steps to troubleshoot your HP OfficeJet Pro 8600 and 8700 printers.

How to Set Up Your Printer

There are two ways to connect your devices to your printer: wired and wireless.

Using a Wired Connection

1. Plug the Ethernet cable into the Ethernet port on the back of your printer.
2. Connect the other end of the cable to your network or computer.

Using a Wireless Connection

The wireless radio is on by default, indicated by the blue light on the front of your printer.

1. Setup > Network
2. Wireless > ON

Once the wireless connection is on, follow these steps:

1. Network Setting > Wi-Fi Protected Setup
2. Wireless Setup Wizard
   1. Select your Wi-Fi network and enter the password.
   2. Press OK once connected.
3. WPS (Wi-Fi Protected Setup)
   1. Tap the PUSH button on the router.
   2. Wait for 2 minutes to check the connection.
4. Advanced Setup (default IP settings are automatic)
   1. IP Settings > Manual (Static)
   2. Enter the IP, Subnet Mask, Default Gateway, and DNS Server information.
   3. Press OK.

How to Secure Your Printer

Configure the firewall to secure your printer.

1. Your printer must be on a network and have an IP address.
2. Open the embedded web server. Go to Settings > Firewall Rules.
3. Click New to customize or change rules.
   1. Select the rule priority from the Rule Precedence list (10 is highest, 1 is lowest).
   2. Tap Apply.
4. To reset the firewall, go to Reset Firewall.

How to Update Printer Information

Checking Firmware Updates

1. Settings > Printer Information or Printer Status Report
2. Check the firmware version number.

Updating Firmware

Directly on the Printer

1. Menu > Settings
2. Product Update or Check for Product Update
3. Tap OK.

Downloading from HP Website

1. Ensure the printer is on and connected to the computer via network or USB.
2. Go to HP customer support and identify your printer.
3. Enter the printer number and click Submit.
4. Select the firmware version to download.
5. Open the downloaded file to start the installation.

Using the HP App

1. Download and install the HP Smart app on your device.
2. Open the app and select your printer.
3. Go to Settings > Advanced Settings.
4. Click Tools or Web Services.
5. Select Product Update.

How to Reset Your Printer

Use a factory reset to resolve issues and restore default settings.

1. On the Home Screen, tap Back and Home twice.
2. In the Engineering menu, tap Service Menu.
3. Tap the right arrow twice and select Reset Menu.
   • Country/Language Reset - reset the device language.
   • Partial Reset - refresh the printer and clear unnecessary memory.
   • Semi-Full Reset - clear all custom settings and return to default factory settings.
   • Full Reset - reset device information settings.
   • Reset All - clear deep settings (use only if other methods fail).