How to temporarily disable protection on Windows

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Learn how to stop Trend Micro Security components from running on your computer temporarily without uninstalling. However, your computer will be vulnerable from threats.

Press the Windows and R keys on your keyboard to open the Run window.
In the Open field, type supporttool.exe, then click OK.
Click Yes when the User Account Control Window appears.
The Trend Micro Diagnostic Toolkit will open.
Click the (C) Uninstall tab.
Click 5. Stop all components.
Wait for 10 seconds or the Trend Micro icon in the taskbar notification area to disappear.

Why do I need to disable the program?

You need to check if Trend Micro is causing an issue on your computer.
You need to run a hotfix to resolve an ongoing Trend Micro program issue.

To turn it back ON, click 4. Start all components on the Trend Micro Diagnostic Toolkit window.

Start all components

Keywords: diagnostic toolkit, temporary disable, stop all components

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LAST UPDATED: MAY 08, 2021

Learn how to stop Trend Micro Security components from running on your computer temporarily without uninstalling. However, your computer will be vulnerable from threats.

Press the Windows and R keys on your keyboard to open the Run window.
In the Open field, type supporttool.exe, then click OK.
Click Yes when the User Account Control Window appears.
The Trend Micro Diagnostic Toolkit will open.
Click the (C) Uninstall tab.
Click 5. Stop all components.
Wait for 10 seconds or the Trend Micro icon in the taskbar notification area to disappear.

Why do I need to disable the program?

You need to check if Trend Micro is causing an issue on your computer.
You need to run a hotfix to resolve an ongoing Trend Micro program issue.

To turn it back ON, click 4. Start all components on the Trend Micro Diagnostic Toolkit window.

Start all components

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