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Trend Micro ScamCheck is now Trend Micro ScamCheck!
In the latest update, the app's name has changed to Trend Micro ScamCheck.
Rest assured, you'll continue to enjoy the same top-notch AI-powered scam solution you trust.

Default Collection

Trend Micro ScamCheck for Mobile automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

Log Collection

Crash report collected by third-party service:

  • Firebase
DESCRIPTION

Product logs are necessary to solve problems reported by our customers.

Manual log collection is only used when the support center requests the logs.

Crash / issue logs (auto-feedback) collects crash / issue logs in real-time for problems where there may be timing issues and logs may be difficult to collect manually.
DATA COLLECTED
  • Device model
  • OS version
  • App version
  • Network connection status
  • Gateway BSSID
  • Location
  • Trend Micro ScamCheck for Mobile logs
  • Trend Micro ScamCheck for Mobile and system crash logs
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.
FEATURE SETTINGS

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Integrated modules from third-party service providers

  • Firebase
DESCRIPTION

Trend Micro ScamCheck for Mobile Security uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.
DATA COLLECTED

Data collected and feedback by SDK.

Data includes:

  • Device model
  • Operating system version
  • App version
  • Number of users and sessions
  • Session duration
  • Operating systems
  • ISP carrier name
  • Location
  • First launch data
  • App launch data
  • App updates
  • In-app purchases
  • In-app status
  • In-app events
  • License status
  • Features usage and operations (events and screens)
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.
FEATURE SETTINGS

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Configurable Features

Trend Micro ScamCheck for Mobile includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

Data collected by SPN and provide monthly report

Log Collection Crash report collected by third-party service:

  • Microsoft App Center
  • Firebase

Integrated modules from third-party service providers:

  • AppsFlyer
  • Firebase
DESCRIPTION

Device ID is the information that help us to associate the user non-anonymous date and user behaviors.

The following activities are based on the data associate of Device ID:

  • Provide the monthly report by device and user
  • Analytizes / fixes the crash and issues for specific device and user
  • Issue log auto-feedback by device and user
  • Analytizes the user behaviors by device and user
DATA COLLECTED
  • Device ID
FEATURE LOCATION
  • First time launch
  • Main page > Settings
FEATURE SETTINGS
  • First time launch > I agree to share user usage data to help improve this app
  • Main page > Settings > Help Improve This App

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Call identify and block

DESCRIPTION

The call identify and block filter allows Trend Micro ScamCheck for Mobile to block the scam call.
DATA COLLECTED
  • Phone number from unknown caller
FEATURE LOCATION
  • iOS: Home Screen > Settings > Phone > Call Blocking & Identification > TM Check
  • Android: Home Screen > Settings > Apps & notifications > Trend Micro ScamCheck > Permissions > Phone
FEATURE SETTINGS
  • iOS: Home Screen > Settings > Phone > Call Blocking & Identification > TM Check > Turn ON

    Call identify and block

  • Android: Home Screen > Settings > Apps & notifications > Trend Micro ScamCheck > Permissions > Phone > Allow/Deny Call Block permission

    Call identify and block

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SMS Filter

DESCRIPTION

SMS Filter is the feature to protect users from fraud messages. It includes the below functions.

We will scan the SMS / MMS message which is sent by an unknown sender. If the message include the risk links, we will move the message to Junk Folder of Messages.
DATA COLLECTED

For SMS Filter, when user receives a new message from an unknown sender, Fraud Buster will scan and store the:

  • SMS/MMS content (which may include personal and sensitive personal data, URL, phone number, etc)
  • Sender ID is mail or phone number

The data from Fraud Buster will be used to enhance the fraud detection.

The collected data is deleted after 6 months.

FEATURE LOCATION
  • iOS: Home Screen > Settings > Messages > Unknown & Spam > TM Check
  • iOS: Home Screen > Settings > Phone > SMS/Call Reporting > TM Check
  • Android: Home Screen > Settings > Apps & notifications > Trend Micro ScamCheck > Permissions > SMS
FEATURE SETTINGS
  • iOS: Home Screen > Settings > Messages > Unknown & Spam > TM Check > Turn ON/OFF

    SMS Filter

  • iOS: Home Screen > Settings > Phone > SMS/Call Reporting > TM Check > Turn ON/OFF

    SMS Filter

  • Android: Home Screen > Settings > Apps & notifications > Trend Micro ScamCheck > Permissions > SMS > Allow/Deny SMS Filter permission

    SMS Filter

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Fraud Checking

DESCRIPTION

Fraud Checking allows users to manually input any text data, URL, email address, even Line, ID to check if the data content is fraud or not.

We will analyze the information from the input and let users know the detection result. The content may be safe, a fraud or a fake news.
DATA COLLECTED
  • URL
  • Phone number
  • Email address
  • Text (from IM message, email, SMS, etc)
  • Line ID
FEATURE LOCATION

This is manually inputed by users. We will get the data only when users would like to send the data to us for detection
FEATURE SETTINGS

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Contacts

DESCRIPTION

Trend Micro ScamCheck for Mobile only imports contacts, no other action for these data.
DATA COLLECTED

In Android, Trend Micro ScamCheck for Mobile imports contacts of user's device.

  • Name
  • Telephone Number

The data from Fraud Buster will be used to enhance the fraud detection.

The collected data is deleted after 6 months.

FEATURE LOCATION
  • Android: Home Screen > Settings > Apps & notifications > Trend Micro ScamCheck > Permissions > Contacts
FEATURE SETTINGS
  • Android: Home Screen > Settings > Apps & notifications > Trend Micro ScamCheck > Permissions > Contacts

    Contacts

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To see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

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