Default Collection
Trend Micro Family automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.
Integrated modules from 3rd-party service provider:
- Firebase
DESCRIPTION |
Trend Micro Family uses Firebase SDK to:
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DATA COLLECTED |
Data collected and feedback by SDK:
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CONSOLE LOCATION |
The feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device. |
CONSOLE SETTINGS |
Location
DESCRIPTION |
Trend Micro Family uses this data to display children's location in the parent app (Trend Micro Family). |
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DATA COLLECTED |
Device Location (Latitude and Longitude) |
CONSOLE LOCATION |
After user grants location permission, there is a background service to update the location to our backend every minute. If you do not want this data to be collected, please reject the location permission. |
CONSOLE SETTINGS |
Active URLs
DESCRIPTION |
The data is collected to provide children network safety and show a report in the parent app (Trend Micro Family for Parents). |
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DATA COLLECTED |
When children try to access URLs with inappropriate content, app will feedback to backend then notify to parent. |
CONSOLE LOCATION |
This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device. |
CONSOLE SETTINGS |
Screen Time
(Android Only)
DESCRIPTION |
The data is collected to provide children safety and show a report in the parent app (Trend Micro Family for Parents). |
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DATA COLLECTED |
Device’s application usage |
CONSOLE LOCATION |
If you do not want this data to be collected, please do not grant usage access permission. |
CONSOLE SETTINGS |
IG Setting Optimizer
DESCRIPTION |
The Trend Micro IG setting optimizer will user's credentials to login IG, and then optimize his setting regarding privacy and security consideration. |
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DATA COLLECTED |
Data collected by user input:
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CONSOLE LOCATION |
If you do not want this data to be collected, please do not use this feature. |
CONSOLE SETTINGS |
Troubleshooting logs
DESCRIPTION |
The data collected in Send Troubleshooting Logs helps Trend Micro’s Support team conduct troubleshooting. If the user does not want Trend Micro Family to collect their data, the user should not tap the button and they should close this page. |
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DATA COLLECTED |
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CONSOLE LOCATION |
Main UI > Settings |
CONSOLE SETTINGS |
Main UI > Settings > Send Troubleshooting Logs |