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Default Collection

Trend Micro Family automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

Integrated modules from 3rd-party service provider:

  • Firebase
DESCRIPTION

Trend Micro Family uses Firebase SDK to:

  • Collect crash logs in real-time for problems where there may be timing issues and logs may be difficult to collect manually.
  • Test messaging/wording changes within Trend Micro Family app.
  • Analytics to collect data for improving product stability, usability and performance.
DATA COLLECTED

Data collected and feedback by SDK:

  • Age Group
  • App Opens
  • App Store
  • App Updates
  • App Version
  • Country (Location from IP Address)
  • Device Brand
  • Devcie Category
  • Device Model
  • First Launches
  • Gender
  • Interests
  • Instance ID
  • Language
  • Number of Users and Sessions
  • Session Duration
  • OS Version
CONSOLE LOCATION

The feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.
CONSOLE SETTINGS

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Location

DESCRIPTION

Trend Micro Family uses this data to display children's location in the parent app (Trend Micro Family).
DATA COLLECTED

Device Location (Latitude and Longitude)
CONSOLE LOCATION

After user grants location permission, there is a background service to update the location to our backend every minute. If you do not want this data to be collected, please reject the location permission.
CONSOLE SETTINGS

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Active URLs

DESCRIPTION

The data is collected to provide children network safety and show a report in the parent app (Trend Micro Family for Parents).
DATA COLLECTED

When children try to access URLs with inappropriate content, app will feedback to backend then notify to parent.
CONSOLE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.
CONSOLE SETTINGS

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Screen Time

(Android Only)

DESCRIPTION

The data is collected to provide children safety and show a report in the parent app (Trend Micro Family for Parents).
DATA COLLECTED

Device’s application usage
CONSOLE LOCATION

If you do not want this data to be collected, please do not grant usage access permission.
CONSOLE SETTINGS

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IG Setting Optimizer

DESCRIPTION

The Trend Micro IG setting optimizer will user's credentials to login IG, and then optimize his setting regarding privacy and security consideration.
DATA COLLECTED

Data collected by user input:

  • IG Username
  • IG Password
  • IG Settings
CONSOLE LOCATION

If you do not want this data to be collected, please do not use this feature.
CONSOLE SETTINGS

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Troubleshooting logs

DESCRIPTION

The data collected in Send Troubleshooting Logs helps Trend Micro’s Support team conduct troubleshooting.

If the user does not want Trend Micro Family to collect their data, the user should not tap the button and they should close this page.
DATA COLLECTED
  • Family ID
  • Product debug logs and dumps
CONSOLE LOCATION

Main UI > Settings
CONSOLE SETTINGS

Main UI > Settings > Send Troubleshooting Logs

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