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You run into issues when you try to log in with your Trend Micro Account using the email address you remember.

How do I fix this?

  1. Go to https://account.trendmicro.com/.
  2. Click Forgot which address you used before?..
  3. Type the serial number you used to register your program, and then click Check Now.

    A window will appear on your screen displaying your email address.

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