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One fine body…
Trend Micro Troubleshooting Tool is a support tool that helps you follow step-by-step instructions from our Technical Support Engineers to fix malware and Trend Micro product-related issues.
It also lets you take screenshots of your Mac so they can examine the problem.
The window will now open.
You will see every action our Support Engineer does on your computer on the Troubleshooting Tool window.
To open the tool again, click the AirSupport icon you will see at the Dock.