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Fix Trend Micro product issues on Mac with the Troubleshooting Tool

LAST UPDATED: SEP 17, 2021

Trend Micro Troubleshooting Tool is a support tool that helps you follow step-by-step instructions from our Technical Support Engineers to fix malware and Trend Micro product-related issues.

It also lets you take screenshots of your Mac so they can examine the problem.

  1. Make sure Trend Micro Antivirus for Mac is already installed on your Mac.
  2. Open Trend Micro Diagnostic Toolkit using Spotlight Search.

    Trend Micro Diagnostic Toolkit for Mac

  3. Click Troubleshoot Now to download the Troubleshooting Tool.

    Troubleshoot Now

  4. After the download completes, click OK.

    Troubleshoot Now

  5. Read the Trend Micro End User Agreement, then click I Agree.

    Troubleshoot Now

    The window will now open.

  6. Enter the Token ID your Technical Support Engineer provided, then click Connect.

    Enter Token ID

    You will see every action our Support Engineer does on your computer on the Troubleshooting Tool window.

  7. Click the X button to end the session.


To open the tool again, click the AirSupport icon you will see at the Dock.

AirSupport

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