Fix "Unable to contact Trend Micro" error from WiFi Protection

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You received the following error when signing in to your Trend Micro app.

You may encounter this issue due to the following conditions:

• Time and Date is incorrect
• You are not connected to the internet
• Your Wi-Fi network is unstable
• Your Wi-Fi network is unsafe

Here's how to fix it:

Enable Automatic Date and Time

1. On the bottom-right corner of the screen, right-click the time, then select Adjust Date/Time.
2. From the settings window, click Date & time, then select the box for Set Time Automatically.

 

If not resolved, proceed with the next steps.

Connect to a safe network

1. On the bottom-right corner of the taskbar, click the wireless icon.
2. From the list, select a known and secured Wi-Fi.
3. Click Connect.
4. Enter the network security key or the password.
5. Click Next.