NOTE: In some countries, VPN Proxy One Pro is still called Trend Micro WiFi Protection.

When connecting to unsecured WiFi or wireless networks, Trend Micro VPN Proxy One Pro does not turn ON automatically.

Why did this happen?

  • There is another VPN app installed.
  • Your Trend Micro VPN Proxy One Pro is not set to run automatically.

How do I fix this?

Remove the incompatible app

  1. Check if there are any other VPN or internet-monitoring apps on your device.
  2. Remove the app and VPN Proxy One Pro.
  3. Restart your device, then reinstall the VPN Proxy One Pro.

Allow VPN Proxy One Pro to run automatically

  1. Go to your devic Settings.
  2. Go to Privacy > App permissions > Background apps > Let apps run in the background.
  3. Choose VPN Proxy One Pro from the list of apps, and make it is enabled.

Note: The exact steps may vary depending on the version of mobile device you are using.

Still having issues? Chat for help!

Start Live Chat!

Comments (0)
Add a comment