Update pop up from Trend Micro keeps showing

You keep seeing an Update pop up message from Trend Micro even after clicking the Update button on your Windows computer.

Why did this happen?

Some Trend Micro components got corrupted while downloading or installing the update.

How do I fix this?

1. On your keyboard, press Windows + R keys at the same time to open the Run window.
2. Type supporttool.exe, then click OK.
3. When the User Account Control window appears, click Yes.
   This will open the Trend Micro Diagnostic Toolkit.
4. Click the (C) Uninstall tab.
5. Under the Start or Stop Components section, click the 5. Stop all components button.
6. Wait for 10-30 seconds. Your Trend Micro program will turn OFF temporarily.
7. Under the Temporary Files section, click the 2. Delete Now button.
8. Wait for another 10-30 seconds. Your Trend Micro program will now delete the corrupted update files.
9. Under the Start or Stop Components section, click the 4. Start all components button.
   Your Trend Micro program will now turn back ON.
10. Try to update the program manually.

See also

• How to update Trend Micro Security on Windows