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You may see this error while installing Trend Micro Antivirus for Mac:

"This serial number is for another Trend Micro product"

Why Did This Serial Number Error Occur?

This error appears if the serial number entered is intended for a different Trend Micro product.

How to Correct the Serial Number Error

Follow these steps to download the correct installer based on where you purchased your Trend Micro product:

  1. Identify Your Purchase Source:

    Check where you bought Trend Micro Antivirus:

    • Online or retail store
    • Best Buy
    • Internet Service Provider (ISP)
    • In Japan
  2. Download the Correct Installer:

    Based on your macOS version and purchase source, select the right installer from the following options:


If your macOS version is macOS Mojave or older, consider upgrading your Mac to access the latest antivirus features.

Keywords: This serial number is for another Trend Micro product.
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