You may see this error while installing Trend Micro Antivirus for Mac:
"This serial number is for another Trend Micro product."
Why did this happen?
You may have used a different serial number intended for other products.
How do I fix this?
Download the correct installer file:
Serial numbers follow a different format depending on how you acquired the program.
- If you purchased it online or from a retail store:
Version Name Version Number Recommended Installer Ventura 13.0 or later Antivirus for Mac version 11.5.1318 Monterey 12.0 or later Big Sur 11.0 or later Catalina 10.15 or later Antivirus for Mac version 11.5.1058 Mojave 10.14 or later Antivirus for Mac version 11 - If you purchased it through Best Buy:
Version Name Version Number Recommended Installer Ventura 13.0 or later Antivirus for Mac version 11.5.1318 Monterey 12.0 or later Big Sur 11.0 or later Catalina 10.15 or later Antivirus for Mac version 11.5.1058 Mojave 10.14 or later Antivirus for Mac version 11 - If it comes with your Internet Service Provider (ISP):
Version Name Version Number Recommended Installer Ventura 13.0 or later Antivirus for Mac version 11.5.1318 Monterey 12.0 or later Big Sur 11.0 or later Catalina 10.15 or later Antivirus for Mac version 11.5.1058 Mojave 10.14 or later Antivirus for Mac version 11 - If you purchased it in Japan, visit our Japanese website to get the correct installer:
Note: If you do not see your macOS version on the table above, it means you can no longer install Trend Micro Antivirus on macOS High Sierra (10.13) and below. We recommend upgrading your Mac to its latest version so you can experience the full features of Antivirus for Mac.
