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Default Collection

Trend Micro Cleaner Pro for Mac automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

To see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

In-App Purchase

DESCRIPTION

It is necessary to transmit this data to verify IAP validity.
DATA COLLECTED
  • IAP token
  • Purchase time
FEATURE LOCATION

This feature cannot be disabled.

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Account and License

(ANZ, SEA and MMEA region only)

DESCRIPTION

This data is collected to check that the license status is valid.

If the user does not want App to collect this data, the user should NOT sign in and should NOT create a Trend Micro Account.
DATA COLLECTED
  • Account Profile
    • Trend Micro account email
    • Password
    • Last name
    • First name
    • Language
  • Purchase Information
    • Activation code
    • Purchase time
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, you should NOT sign in and should NOT create a Trend Micro Account.

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Configurable Features

Trend Micro Cleaner Pro for Mac includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

App Manager

DESCRIPTION

This data is collected to analysis which application vulnerability is the most frequently detected.
DATA COLLECTED
  • Application Vulnerability IDs
  • Application List
  • Hashed GUID
FEATURE LOCATION

Main Window > App Manager

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Technical Support

DESCRIPTION

This data is collected to help customers for support purposes.

Trend Micro Technical Support uses GUID, token ID and session ID to identify a unique customer and a unique support troubleshooting session. The GUID is encrypted and cannot be decrypted.

If the user does not want Trend Micro Cleaner Pro to collect the email address, the user can leave the email address field empty when filling out the feedback form.

If the user does not want Trend Micro Cleaner Pro to collect the Debug log, Crash dump, he/she can leave the checkbox unchecked when filling out the feedback form.
DATA COLLECTED
  • Hashed GUID
  • Language
  • System Region
  • OS version
  • App ID
  • App name
  • App version
  • Feedback category (e.g. Bug Report)
  • Feedback comments
  • User email address (optional)
  • Debug log (optional)
  • Crash dump (optional)
  • IAP Token (optional)
FEATURE LOCATION

Technical Support data cannot be configured. If you do not want this information to be collected, please do not contact Trend Micro by feedback window in the app. You can get support service via other channels.

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