If you're seeing charges from Trend Micro that you don't recognize, follow these steps to dispute and refund the charges effectively.
What Does Disputed Order Mean?
A disputed order occurs when you report a charge to your bank or PayPal that you don't recognize, suspecting it might be unauthorized.
Why Might Charges Be Disputed?
Charges are often disputed due to confusion over the charge origin, leading to suspicion of unauthorized transactions.
Steps to Resolve and Refund a Dispute
- Cancel the dispute with your bank or PayPal to remove the hold on the funds.
- Provide us with a signed document from your bank or PayPal on their official letterhead confirming the dispute has been closed.
- Email us the document so we can verify it and proceed with your refund.
Important Things to Note
Refunds cannot be processed until the dispute is officially closed and verified to avoid failed refund attempts.
