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Trend Micro licenses purchased in retail stores for customers in New Zealand and Australia often prompt a screen asking to authorize automatic renewal during activation. This guide will help you activate Trend Micro subscriptions without opting in for auto-renewal and is applicable to the following products: Device Security, Device Security Pro, Device Security Advanced, Device Security Ultimate, Premium Security Suite, Maximum Security, Internet Security and Antivirus+ Security, Mobile Security or Trend Micro VPN.

Activating Your Subscription for the First Time

  1. Visit the Trend Micro Activation Portal here: https://account.trendmicro.com/setup/landing.
  2. Select the Get Started button.
  3. Create a Trend Micro Account with your email or phone, then click Next.
  4. Set up a secure password, and proceed by clicking Next.
  5. Enter your First and Last Name to complete your profile, then click Next.
  6. Input your activation code and agree to the License Agreement to activate.

When prompted for auto-renewal, simply close the tab or browser to skip this step. Then, sign in to your account and download your subscription.

Bypassing Auto-Renewal After Installation

If you're prompted for auto-renewal again after installing Trend Micro, here's how to bypass it:

  1. Right-click the Trend Micro icon in your system tray.
  2. Select Close Window to dismiss the auto-renewal prompt.
  3. Open Trend Micro to check your protection status.

Updating Your Activation Code as an Existing User

  1. Visit the Trend Micro Activation Portal here: https://account.trendmicro.com/setup/landing.
  2. Press the Get Started button and log in.
  3. Enter your new activation code and accept the License Agreement.

When prompted for auto-renewal, simply close the tab or browser to skip this step. Then, ensure to update your subscription details on your devices. For guidance, consult the following instructions below:

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