Trend Micro Security might crash or freeze during updates. Here are some signs of the issue:
- After updating, the program may close automatically, show the same version when opened again, and keep notifying you to update.
- The program might crash when you try to access About the Software during updates.
What Happened?
This issue occurs on devices that have experienced many unexpected shutdowns or crashes. When this happens, some Trend Micro Security components may be disabled to prevent damage, which can stop updates from working.
How Do I Fix It?
This hotfix will make the software less sensitive to shutdowns, allowing updates while keeping protection. Here’s how to apply the hotfix:
- Initiate the hotfix download by clicking the link below:
Ti_1780_win_en_for_UMH_1166_later_hfb0002.exe - Run the downloaded file Ti_1780_win_en_for_UMH_1166_later_hfb0002.exe
by double-clicking it. - Grant permission by clicking Yes in the User Account Control window.
- Complete the installation by following the on-screen instructions.
- Restart your device to apply changes.
- Try updating your Trend Micro program again.
