To ensure you're speaking with a legitimate Trend Micro Engineer, here are some pointers to check:
- A Trend Micro Support Representative will never ask for or collect your credit card details.
- A Trend Micro Support Representative will never request payment for their services, as they are already included in the subscription you are paying for.
- You will never receive unsolicited calls from Trend Micro Support Representative. A Trend Micro Support Representative will only contact you if you have both agreed on a time and date for the call.
- A Trend Micro Support Representative will never use their personal email address to contact you.
- You will not be pressured into a remote session if you do not consent to it.
- If you agree to a remote session, the application used will be ScreenMeet for Support, exclusively for support purposes, and not any other application.
- If you agree to a remote session, a Trend Micro Support Representative will not access your personal information or collect any important files or data from your device.
- A Trend Micro Support Representative will not discuss their job title or level of expertise to gain your trust.
What Can I Do to Make Sure I'm Speaking to the Right Support?
- You can ask the support to send you an email to verify that they are using the correct support email.
- Always ask for the case number as proof of your contact with support.
Why it's important
Some individuals pretend to be Trend Micro Engineers to steal private and sensitive information. It's crucial to know how to verify legitimate support to avoid falling victim to these scams.
Ensuring you're contacting the right support helps protect your privacy and guarantees you receive accurate assistance. Reaching the correct support ensures your issue is resolved safely and efficiently.
