You may see the following message when attempting to cancel Auto Renewal in your Trend Micro account:
"Oops, Something Went Wrong"
Why Did This Happen?
This message can appear when your subscription information is still being processed across our account management systems.
Trend Micro has recently completed updates to how subscriptions are managed to improve consistency and reliability. During this transition, some subscriptions may not immediately support certain self-service actions, such as cancelling Auto Renewal through the account portal. When this occurs, the system is unable to complete the request and displays the error message.
What Does This Mean for My Subscription?
Seeing this message does not confirm whether Auto Renewal is on or off. Your subscription remains intact, and no change is applied until the status is verified.
What Should I Do Next?
To confirm your Auto Renewal status:
- Contact Trend Micro Chat Support.
- Provide your account email or subscription detail.
- Our support team will:
- Check your current Auto Renewal status
- Make any requested changes.
- Confirm the final status with you.
This ensures your subscription preferences are correctly reflected.
Ongoing Improvements
We are continuously refining our account systems to ensure all subscription management options are fully available through the portal.