Trend Micro is dedicated to ensuring the highest standards of security, safety, and quality for its consumer products. Trend Micro aims to minimize the risk of significant incidents after deploying product or module components (such as binaries, configurations, and registries) to user environments through its Intelligent Active Update (iAU) system.
How does Trend Micro Deployment Mechanism work?
Trend Micro uses the iAU phase deployment mechanism to manage updates across different regions (Global and Japan). This approach allows Trend Micro to schedule updates based on internet connection counts, ensuring effective deployment without relying solely on device or user counts.
How are Product Features and Patterns Updated?
Development Phase:
- Preparation of Update Tasks: Before deploying any component updates, Trend Micro meticulously prepares update tasks to ensure seamless integration and functionality.
- Regional Deployment Schedules: Trend Micro sets separate update deployment schedules for Global and Japan, leveraging the iAU phase deployment mechanism. This approach allows Trend Micro to manage updates effectively across different regions, considering their unique requirements and internet connection counts.
Testing Phase:
- Quality Assurance Testing: Several tests are performed, including performance, detection/protection capabilities, and regression testing, to identify any potential issues that might arise after changes are made.
- Internal Beta Testing: Another test is performed to ensure that Trend Micro Security meets the production quality standards before being released.
Deployment Phase:
- Monitoring and Issue Management: Updates are released, and continuous monitoring is conducted during the deployment phase. If a critical issue arises, Trend Micro promptly stops the update deployment to prevent widespread impact.
Recovery Phase:
- Rollback Procedures: In cases where a solution requires additional time, Trend Micro initiates a rollback of the current components from the update server to maintain system stability and security.
- Rapid Response Updates: If a solution is ready within a short period of time, Trend Micro deploys another update to replace the current components, ensuring minimal disruption and maintaining the integrity of the user environment.
Trend Micro's Ongoing Commitment to Quality
At Trend Micro, the quality processes are designed to work together to identify and address potential issues before they impact our customers. While no set of processes can prevent 100% of all issues, Trend Micro is committed to continuously improving its prevention methods and maintaining customers' trust in Trend Micro products.