This article provides important updates regarding the discontinuation of the Lost Device Protection feature in Trend Micro Mobile Security, effective October 2025. We understand the concerns this change may raise and are committed to guiding our users through this transition while continuing to offer robust protection against viruses, scams, and other online threats.
Learn more about what this means for you below and how you can continue to protect your device from theft.
What is Lost Device Protection?
Lost Device Protection is a feature in Mobile Security that helps find lost phones and protect data. Users can remotely trigger actions like location tracking, alerts, device locking, data wiping, and photo capture.
What Happens After Lost Device Protection Support Ends?
After updating Trend Micro Mobile Security for Android or iOS, the Lost Device feature will no longer be available.
Alternative Solutions
To keep your phone safe after Lost Device Protection ends, we recommend using your phone’s built-in tracking features:
- For iPhone users: Use Apple’s Find My feature.
- For Android users: Use Google’s Find My Device feature through the Find Hub.
- For some brands (like Samsung): Use the manufacturer’s locator service for extra features.
Set up your preferred alternative solution before October 5, 2025.
What Will Happen to Other Features of My Mobile Security App?
Trend Micro remains dedicated to your digital security, all other features of the Mobile Security app will continue to function normally. Our focus will continue to be on providing top-tier protection against emerging digital threats, ensuring your digital environment is safe. We appreciate your understanding and flexibility as we evolve our services to better protect you.
We value your trust and are here to assist you in every step of this transition. If you need help with setting your device’s Find My, contact Trend Micro support for help.