This article provides important information regarding the discontinuation of the Lost Device Protection feature in Trend Micro Mobile Security, which officially ended on October 5, 2025. We understand that this change may raise questions, and we are here to guide you through the transition while continuing to offer strong protection against viruses, scams, and online threats.
What was Lost Device Protection?
Lost Device Protection was a feature in Mobile Security that helped users locate lost devices and protect personal data. It allowed remote actions such as:
- Location tracking
- Sending alerts
- Locking the device
- Wiping data
- Taking a photo of the person holding the device
What Happens Now That Support Has Ended?
After updating the Trend Micro Mobile Security app on Android or iOS, the Lost Device Protection feature is longer available.
Recommended Alternative Solutions
To continue safeguarding your device from loss or theft, we recommend using your phone’s built-in tracking tools:
- For iPhone users: Use Apple’s Find My feature.
- For Android users: Use Google’s Find My Device feature via the Find My Device Hub.
- For some brands (e.g. Samsung): Use the brand’s built-in locator service for additional capabilities.
We strongly encourage you to set up one of these alternatives as soon as possible to ensure continued device protection.
What About Other Mobile Security Features?
All other features of the Trend Micro Mobile Security app remain fully functional. Our commitment to delivering strong protection against malware, unsafe websites, scams, and other digital threats continues unchanged.
We appreciate your understanding as we update our services to better protect you in the evolving digital landscape.