This notice explains what personal data is collected when you create and use your Trend My Account (MyAccount), why it is collected, and where it is stored.
1. 📂 What Personal Data We Collect
We collect the following categories of personal information when you register for and use your MyAccount. This data is necessary to provide you with secure account access, manage your subscription, and offer technical support.
| Category of Data | Specific Data Elements | Purpose of Collection |
|---|---|---|
| Contact & Identity | First Name, Last Name, Email | To identify you, personalize your experience, and communicate with you about your subscription and service updates. |
| Login Credentials | Support Authentication Method | To secure your account and verify your identity when you contact support (e.g., login with password or SSO). |
| Alternative Login | Social Google Email, Social Apple Email, Passwordless Email | To facilitate account creation and secure login via third-party Single Sign-On (SSO) or passwordless methods. |
| Location & Contact | Phone Number, Phone Country Code, Country, Home Address, State | To manage subscription billing, provide region-specific service updates, and ensure compliance with local regulations. |
2. 💡 How We Use Your Data (Purposes)
Your data is primarily used for the following essential purposes:
- Account Management & Personalization: To create, maintain, and manage your Trend Micro Account and subscriptions, including age verification and custom communication based on your profile.
- Security & Authentication: To verify your identity, secure your account access, and confirm your preferred login methods.
- Customer Support: To provide personalized and effective technical support when you contact us.
- Billing & Service: To process payments, manage renewals, and deliver services relevant to your geographical location.
3. 💾 Data Storage Location
We are committed to the security and protection of your data wherever it is stored.
Your account data, including the personal information listed above, is stored and processed on secure cloud service infrastructure located in Japan (JP).
Data stored in Japan is protected by technical and organizational security measures, including encryption and access controls, consistent with global industry standards.
4. 📝 Your Data Rights
Depending on your location, you may have rights concerning your personal data, including the right to:
- Access the data we hold about you.
- Correct inaccurate or incomplete data.
- Request Deletion of your data, subject to legal and contractual requirements.
For any questions about this notice or to exercise your rights, please contact Trend Micro Support.