Trend Micro VPN cannot be activated even though you have already purchased a subscription from the Microsoft Store. The app continues to prompt you to buy a license.
Why Did This Happen
This issue may occur due to one or more of the following:
- The Microsoft Store does not return the active subscription entitlement to Trend Micro VPN.
- The Microsoft account used to purchase the subscription is different from the account currently signed in to the Microsoft Store.
- The Microsoft Store license cache on the device is not fully synced.
How Do I Fix This
- Verify the Microsoft account used for the purchase
- Open the Microsoft Store app on your Windows device.
- Select the profile icon in the upper-right corner.
- Confirm that the signed‑in Microsoft account is the same account used to purchase the Trend Micro VPN subscription.
- If a different account is signed in:
- Sign out of the Microsoft Store.
- Sign back in using the account used for the purchase.
- Uninstall Trend Micro VPN, then install it again from the Microsoft Store.
- Open Trend Micro VPN and check if it activates successfully.
- Force the Microsoft Store license cache to sync
- Open the Microsoft Store app.
- Select Library in the lower-left corner.
- Click Get updates to refresh the local license cache.
- Close the Microsoft Store.
- Close and reopen Trend Micro VPN.
- Note: It may take several minutes after purchase for Microsoft Store licenses to sync completely.
Need More Help
If Trend Micro VPN still cannot be activated after completing the steps above, contact Microsoft Support to confirm that your subscription purchase is active and correctly associated with your Microsoft account.
For Microsoft Support contact options, visit: Microsoft Support Customer Service Phone Numbers