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Follow these steps to submit a file to Trend Micro and check if it's a false positive:

How do I prepare the file for submission?

  1. Select the files you suspect, right-click, and choose 7-Zip > Add to archive.
  2. Set the archive format to zip, name your file, and choose a save location.
  3. In the Encryption section, set the password to virus and click OK.

Where do I submit the file?

  1. Visit the Trend Micro Submit a Support Case Center.
  2. Select Something else under 'I need help with'.
  3. Choose your product under 'Product Name'.
  4. Under 'Subject' and 'What's going on', describe your concern about the potential false positive.
  5. Attach the file by uploading it in the designated box.
  6. Enter your details.
  7. Click Agree and Continue.
  8. You will receive a confirmation message with your Ticket Number.

What should I do after submitting?

Check your email for a response from Trend Micro within 24-48 hours. Remember to check your spam or junk folder if you don't see it in your inbox.

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