You see this error message when you uninstall Mobile Security on your Android phone or tablet:

"Uninstall not successful."

What Happened?

Mobile Security was installed as a Device Administrator.

A Device Administrator is a feature in Android devices that gives permissions, in this case, Mobile Security, needed to perform security features.

How To Fix It

Deactivate Mobile Security as Device Administrator so you can uninstall the app:

  1. Open the device Settings.
  2. Scroll down, then tap Privacy Protection.
  3. Choose Special permissions.
  4. Tap Device admin apps
  5. Tap Trend Micro Mobile Security, then tap Deactivate this device admin app.
  6. Try to uninstall the app again.
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