If you're having trouble with the Trend Micro Mobile Security app on your Android phone, collecting logs can help. These logs give our support team the information they need to figure out what's wrong. Here’s how you can do it:
Steps to Gather Logs
- Open the Mobile Security app on your phone.
- Tap the three dots (menu icon) in the top right corner, then choose Settings.
- Find and tap on Collect logs.
- Try to recreate the problem you’re experiencing with the app.
- Tap Stop and send log file to prepare the logs for sending.
- Tap Send. You can also take screenshots of any issues for extra help.
- Write down the Diagnostic log token number. You’ll need to share this with our support team.
Why Collect Logs?
Collecting logs is important because it helps our support team understand what’s going wrong. The logs contain useful details that can speed up the process of fixing your issues.
Tips for Using Trend Micro Mobile Security
Here are some tips to improve your experience with the app:
- Make sure your app is always updated to the latest version for the best performance.
- If problems keep happening, try restarting your phone; this can often help.
- Check your internet connection, as a good connection is important for the app to work properly.