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After installing Trend Micro ID Protection, you might not see the ID Protection icon on your browser toolbar. This usually means the extension is installed but not yet enabled.

🧐 Why did this happen?

  • The ID Protection extension hasn’t been turned on yet.
  • The icon is hidden in your browser’s extensions menu.
  • The extension was disabled manually or by a recent browser update.

When the extension is off or hidden, the ID Protection icon won’t show beside the address bar.

✅ What should I do next?

Enable the extension by following the steps for your browser below.

NOTE: Mozilla Firefox is not supported at the moment.

🌐 Google Chrome

  1. Open Google Chrome.
  2. In the address bar, type chrome://extensions and press Enter.
  3. Find Trend Micro ID Protection in the list.
  4. Make sure the toggle switch beside it is turned On (blue).
  5. If the icon is still missing, click the puzzle icon (🧩) beside the address bar and click the pin icon next to Trend Micro ID Protection to show it on your toolbar.

🪟 Microsoft Edge

  1. Open Microsoft Edge.
  2. Click the menu button (⋯) → Extensions → Manage extensions.
  3. Find Trend Micro ID Protection in the list.
  4. Turn the toggle switch On.
  5. To pin it, click the Extensions icon (puzzle piece) beside the address bar, then click the pin icon next to Trend Micro ID Protection.

💡 Tip: If the extension doesn’t appear in your list, reinstall it from the official Trend Micro ID Protection Web Portal.

🔒 Once Enabled

After enabling the extension, the ID Protection icon will appear beside your address bar. You can now securely save and autofill passwords on your favorite websites.

Keywords: Trend Micro ID Protection, extension missing, enable extension, show extension icon, Chrome, Firefox, Edge, password manager help, Trend Micro support
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