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Generating debug logs can help our Trend Micro Technical Support Experts diagnose product issues you experience on your Windows computer.

  1. Press the Windows and R keys on your keyboard to open the Run window.
  2. In the Open field, type supporttool.exe, then click OK.
  3. Click Yes when the User Account Control Window appears.

    The Trend Micro Diagnostic Toolkit will open.

  4. Click 1. Start Collecting Data.

    Start Collecting Data

    Wait as Trend Micro collects needed information on your computer.

    Collection in progress

  5. Replicate the steps you made when you encountered the issue or error.
  6. Click 2. Finish Collecting Data.

    Click Finish Collecting Data

    A progress window will appear.

    Collection in progress

  7. Click Close after the Toolkit finishes collecting data.

    The folder containing the debug log will open. Its default location is C:\Program Files\Trend Micro\Titanium\Archive.

    Archive location

  8. Contact Technical Support to send these troubleshooting logs.