How to collect debug logs in Trend Micro Security on Windows

Generating debug logs can help our Trend Micro Technical Support Experts diagnose product issues you experience on your Windows computer.

Generate troubleshooting logs to send to Trend Micro Support

1. Press the Windows and R keys on your keyboard to open the Run window.
2. In the Open field, type supporttool.exe, then click OK.
3. Click Yes when the User Account Control Window appears.

   The Trend Micro Diagnostic Toolkit will open.

4. Click 1. Start Collecting Data.

   

   Wait as Trend Micro collects needed information on your computer.

   

5. Replicate the steps you made when you encountered the issue or error.
6. Click 2. Finish Collecting Data.

   

   A progress window will appear.

   

7. Click Close after the Toolkit finishes collecting data.

   The folder containing the debug log will open. Its default location is C:\Program Files\Trend Micro\Titanium\Archive.

   

8. Contact Technical Support to send these troubleshooting logs.