Fix "Unable to Start" error on Android

LAST UPDATED: JAN 17, 2024

You received this error because the app is damaged or corrupted. Reinstall the app.

Uninstall Mobile Security

1. Open the Mobile Security app.
2. Tap ⋮, then select Settings. Tap Uninstall from the list.

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3. When prompted, provide your password to continue the app uninstallation.
4. Tap OK.

Reinstall and Reactive

1. Open the Play Store app.
2. In the Search field, type "Trend Micro Mobile Security", then tap 🔍.

   

3. Tap Install.
4. Wait for the installation to finish, then tap Open.
5. Read the Privacy and Personal Data Collection Disclosure, tap I agree to share user usage data to help improve this app, then tap Accept and Continue.
6. At the lower-right corner, tap Buy / Activate.

   

7. Reactive your subscription:
   • Use an Activation Code
   • Sign In to Use Existing License

   

1. Click the image below to download Trend Micro from Play Store.
   
2. Tap Install.
3. Wait for the installation to finish, then tap Open.
4. Read the Privacy and Personal Data Collection Disclosure, tap I agree to share user usage data to help improve this app, then tap Accept and Continue.
5. At the lower-right corner, tap Buy / Activate.

   

6. Reactive your subscription:
   • Use an Activation Code
   • Sign In to Use Existing License