You received this error because the app is damaged or corrupted. Reinstall the app.
- Uninstall Mobile Security
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- Open the Mobile Security app.
- Tap ⋮, then select Settings. Tap Uninstall from the list.
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- When prompted, provide your password to continue the app uninstallation.
- Tap OK.
- Reinstall and Reactive
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- Open the Play Store app.
- In the Search field, type "Trend Micro Mobile Security", then tap 🔍.
- Tap Install.
- Wait for the installation to finish, then tap Open.
- Read the Privacy and Personal Data Collection Disclosure, tap I agree to share user usage data to help improve this app, then tap Accept and Continue.
- At the lower-right corner, tap Buy / Activate.
- Reactive your subscription:
- Use an Activation Code
- Sign In to Use Existing License
- Click the image below to download Trend Micro from Play Store.
- Tap Install.
- Wait for the installation to finish, then tap Open.
- Read the Privacy and Personal Data Collection Disclosure, tap I agree to share user usage data to help improve this app, then tap Accept and Continue.
- At the lower-right corner, tap Buy / Activate.
- Reactive your subscription:
- Use an Activation Code
- Sign In to Use Existing License