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You've encountered the following error message while installing Trend Micro on your Windows computer:

"Installation Stopped.
Fix the Windows Registry."

Why Did This Happen?

The installer does not have the right permission to access this registry key:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Trend Micro\Vizor.

What Should I Do Next?

Do the following:

  1. Log onto your computer using an account with administrator privileges.
  2. Download and install the Trend Micro Permission Tool to fix Windows registry and folder permission problems.
  3. After restarting, run the installer again.
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