Seeing an 'Incorrect email or password' error can be frustrating. Here’s what might be causing it and how to solve it:
Why Am I Seeing This Error?
- Typing errors in your login details, like misspellings or extra spaces.
- Purchase through third parties like Best Buy or your ISP without a registered Trend Micro account.
- No existing Trend Micro account associated with this email.
How to Fix This Error
Follow these steps to regain access to your account:
- Re-enter your login details. Make sure there are no typos or additional spaces.
- If you forgot your password, select Forgot Your Password? to reset it.
- Unsure which email you used? Click on Forgot which address you used before? to retrieve it.
- If your purchase was through Best Buy or an ISP, contact them for your subscription details.
- If you need to activate a license and create an account, go to the Trend Micro Product Activation Page.