Retype your email address and your password. Ensure that there are no extra spaces or duplicate characters.

1. Go to Trend Micro Account.
2. Click Forgot which address you used before?.
3. Type the serial number you used to register your program and the code shown, then click Check Now.
   A window will appear on your screen displaying your email address.
4. If you forgot your password, click Forgot password.
5. Type the email address you used and the code shown, then click Check Now.

   You will be prompted to check your email to reset your account password.

1. Go to Trend Micro Account.
2. Click Forgot password.
3. Type the email address you used and the code shown, then click Check Now.

   You will be prompted to check your email to reset your account password.

4. Log in to your email and open the email from Trend Micro.
5. Click change your password now. A new window will open asking for your new password.

   

6. Type your new password in the New password field and retype it in the Confirm new password field.
   Your password should be between 8 and 50 characters long. Make sure to remember your password.
7. Click Update Password.
8. Click Sign In.

   If you forgot your password and you have already changed your email address, contact our Technical Support for assistance.

If you forgot your password and no longer have access to your old email address, contact our Technical Support for assistance.

If you purchased your Trend Micro Security from Best Buy, contact our Technical Support for assistance.

If you purchased your Trend Micro Security from an Internet Service Provider (ISP), and your Trend Micro serial number starts with "T", contact your ISP.

If your email address is not yet registered as your Trend Micro Account, or if this is your first time to register, do the following:

1. Open the main console of your Trend Micro Security software. Do either of the following:
   • Double-click the Trend Micro icon on your desktop.
   • Double-click the Trend Micro icon on your system tray.
2. Click your program's expiry date.

   

3. Fill out the Account Information window, then click Next.
   

   

4. Check the information that you provided, then click Next.
   

   

5. Click Finish.