When signing in to your Trend Micro Account, you may see this error message:
"Incorrect email or password"
Why Am I Seeing This Error?
You might see this error for several reasons:
- Typing errors: You may have misspelled your email or password, or included extra spaces.
- Third-party purchases: If you bought Trend Micro through Best Buy or your internet provider, you might not have a registered account.
- No account: There may not be a Trend Micro account linked to the email you entered.
How to Fix This Error
Follow these steps to regain access to your account:
- Re-enter your login details. Check for typos and ensure there are no extra spaces.
- If you forgot your password, select Forgot Your Password? to reset it.
- Unsure which email you used? Click on Forgot which address you used before? to find it.
- If you purchased through Best Buy or an ISP, contact them for your subscription details.
- If you need to activate a license, go to the Trend Micro Product Activation Page: https://account.trendmicro.com/setup/landing to create an account.