Error: Unable to Merge Your Accounts (Trend Micro Account)
PUBLISHED: OCT 08, 2020
You receive the following error message when you are trying to merge your Trend Micro account:

"Unable to Merge Your Accounts"
If you have more than one Trend Micro Account, you can conveniently merge them into a single account and keep track of your licenses easily. Keep in mind the following terms to understand:
Source Account – This account will no longer work after you have finished merging it with the final account that you wanted to keep.
Destination Account – After you have finished merging the accounts, only this one will remain. You will then use the Destination Account to manage all of your subscriptions in the future.
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Situations where you cannot merge accounts
Below are the situations where you cannot merge Trend Micro accounts:
- You have a Small Business or Japan Dell account.
- Small Business accounts typically support SafeSync for Business or other Trend Micro software and online services not primarily intended for use at home.
- Japan Dell accounts usually have an ID that starts with “D” (like D-12-345678).
- You are merging into a Destination Account that duplicates the email address of another Trend Micro account.
- The Source Account supports subscriptions to Trend Micro Jewelry Box or LiveWedding.
- The Source Account and Destination Account both contain the same subscriptions. Refer to the table below:
Source Account | Destination Account | Possible to Merge? |
Password Manager |
Password Manager (Japanese version) |
No |
Password Manager |
Password Manager |
No |
Password Manager |
No Password Manager |
No |
Password Manager |
Password Manager (KDDI) |
No |
- Account merging will be blocked if one of the accounts has a registered Password Manager.
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