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You see this error message when installing the Trend Micro program on Windows:

"Installation Incomplete. Error code #1603, 3002, 0xe01a000f"

Why Did This Happen?

One or more of the these necessary background services on your computer are not working:

  • Base Filtering Engine (service name: BFE)
  • Cryptographic Services (service name: CryptSvc)

What Should I Do Next?

Follow these simple steps to fix the issue:

  1. Log onto your computer using an account with administrator privileges.
  2. Run the Firewall Recovery Tool to repair Windows Firewall problems.
  3. After restarting, run the installer again.

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