You see this error message when installing the Trend Micro program on Windows:

Why did this happen?

Your Windows does not have the necessary updates needed to install the program.

What should I do next?

Check for Windows Updates:

1. Click the Start , then go to Settings > Update & Security > Windows Update. You can also access it via the shortcut button below:

   Windows Update

2. Click Check for updates.

Still having issues?

Get more help through our Technical Support.