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After clicking the Trend Micro Pay Guard shortcut on your Windows desktop, the Trend Micro Pay Guard web browser does not appear.

Why Did This Happen?

Trend Micro Pay Guard may have stopped unexpectedly. Some components may have been corrupted.

How Do I Fix This?

Restart Trend Micro components manually:

  1. On your keyboard, press Windows ⊞ + R keys at the same time to open the Run window.
  2. Type supporttool.exe, then click OK.
  3. When the User Account Control window appears, click Yes.
    This will open the Trend Micro Diagnostic Toolkit.
  4. Click the (C) Uninstall tab.
  5. Under the Start or Stop Components section, click the 5. Stop all components button.
  6. Wait for 10-30 seconds. Your Trend Micro program will turn OFF temporarily.
  7. Under the Start or Stop Components section, click the 4. Start all components button.
    Your Trend Micro program will now turn back ON.
  8. Try to open Trend Micro Pay Guard again.
Keywords: shortcut not working, pay guard issue, pay guard problem, payguard, cannot open payguard
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