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You cannot log in to the Trend Micro Account online portal with your login information.

Why did this happen?

  • Your phone number, email address or password is incorrect.
  • Your Google Account or Apple Account details is incorrect.
  • You purchased the program from Best Buy or from an Internet Service Provider.

What should I do next?

  • Retype your phone number, email address and your password.
  • Ensure you have access and can log in to your Google Account or Apple Account.
  • Contact Best Buy Geek Squad to get your account details.
  • Contact your ISP for your account details.

Still Having Trouble? Call for help!

See Hotline Numbers

I forgot my login details

I forgot my email address
I forgot my password
I forgot my Google Account
I forgot my Apple Account

I have a new email address

If the email address you used to register your Trend Micro account is already inactive and you cannot access it anymore, contact our Technical Support to update your information.

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