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Know what to do when you cannot sign in to the Trend Micro Account online portal.

Why did this happen?

  • Your phone number, email address or password is incorrect.
  • Your Google Account or Apple Account details is incorrect.

How do I fix this?

I bought the program through Best Buy

Contact Best Buy Geek Squad to get your account details.

I bought the program through an Internet Service Provider

Contact your ISP for your account details.

Still having issues?

Get more help through our Technical Support.

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