Cannot log in to my Trend Micro Account

Know what to do when you cannot sign in to the Trend Micro Account online portal.

Why did this happen?

• Your phone number, email address or password is incorrect.
• Your Google Account or Apple Account details is incorrect.

How do I fix this?

• Retype your phone number, email address and your password.
  I forgot my email address

  1. Go to https://account.trendmicro.com/forgotemail.
  2. Type the serial number you used to register your program, and then click Check Now.
     A window will appear on your screen displaying your email address.

  I forgot my password

  1. Go to https://account.trendmicro.com/forgotpassword.
  2. Type your email address, and then click Check Now.

     Trend Micro will send you an email to reset your password.
     If you cannot find the email Trend Micro sent, check your Spam or Junk mail folder.

  3. Open the email from Trend Micro.
  4. Click change your password now.
  5. Type your new password in the New password field and retype it in the Confirm new password field.
  6. Click Update Password.
  7. Click Sign In.

  I have a new email address

  If the email address you used to register your Trend Micro account is already inactive and you cannot access it anymore, contact our Technical Support to update your information.

• Ensure you have access and can log in to your Google Account or Apple Account.
  I forgot my Google Account

  Recover your account through Google's recovery page:

  https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=AccountRecovery

  I forgot my Apple Account

  Recover your account through Apple recovery page:

  https://iforgot.apple.com/password/verify/appleid

I bought the program through Best Buy

Contact Best Buy Geek Squad to get your account details.

I bought the program through an Internet Service Provider

Contact your ISP for your account details.

Still having issues?

Get more help through our Technical Support.