If you can't access your Trend Micro account, here are the most common issues and immediate steps to resolve them:
- Check Your Internet Connection. Ensure you are connected to a stable network.
- Verify Your Login Credentials. Double-check your email address, phone number, and password. Make sure there are no typos.
- Using Google or Apple Accounts? Ensure you are logged into your Google or Apple account in your browser.
- Try a Different Device or Browser. Sometimes, browser settings or cached data can interfere with the login process. If you experience issues, attempt to log in from another device or use a different web browser.
Forgot Your Password?
If you cannot remember your password, you can reset it by:
- Go to the Trend Micro password reset page: https://account.trendmicro.com/forgotpassword.
- Enter your email address and select Get Instructions.
- Check your email for a message from Trend Micro with instructions on how to reset your password.
If you do not see the email in your inbox, check your Spam or Junk folders.
Forgot Your Email Address?
If you can't recall the email address associated with your Trend Micro account, follow these steps:
- Visit the Trend Micro account email recovery page: https://account.trendmicro.com/forgotemail.
- Enter the activation code you registered for Trend Micro apps and click Check Now.
- Your email address will be displayed on the screen.
You can also find your email address through your Trend Micro apps. Follow these steps:
- On Your Windows: Open Trend Micro > Go to Profile (top right corner) > Click Subscription Information.
- On Your Mac: Open Trend Micro Antivirus > Click Subscription Expires (bottom right corner).
- On Your Android phone/tablet: Open Mobile Security > Tap ⋮ icon (top right corner) > Tap Settings > Look for Account & Subscription.
- On Your iPhone/iPad: Open Mobile Security > Scroll down and tap Settings > Look for Account & Subscription.
New Email Address/Phone Number?
If you have a new email address or phone number and need to update your Trend Micro account, contact Trend Micro support for assistance.
Additional Resources
- How to Change Your Trend Micro Account Password
- How to Update Your Trend Micro Account Email Address
- How to Manage Your Trend Micro Subscription
- How to Create a Trend Micro Account
- What You Need to Know about your Order Information
- How to Activate Trend Micro Subscription
- How to Add a Device to Trend Micro Subscription
- How to Cancel Trend Micro Auto Renew Subscription
- How to Recover Your Google Account
- How to Recover Your Apple ID