Trouble Logging into Your Trend Micro Account?

If you can't access your Trend Micro account, here are the most common issues and immediate steps to resolve them:

Steps to Fix Trend Micro Account Login Issues

1. Check Internet Connection
   

   A stable internet connection is essential for logging in. Ensure your internet is working by:

   • loading a different website.
   • restarting your router by unplugging it, waiting 10 seconds, and plugging it back in.
2. Check Username and Password
   

   Make sure you are entering the correct username and password. Here are some tips:

   • Ensure the Caps Lock key is not enabled.
   • Double-check for any typos or extra spaces.
   • If you recently changed your password, make sure you are using the updated one.
3. Using Google or Apple Accounts?
   

   If you use your Google or Apple account to sign in,

   • Ensure you are logged into your Google or Apple account in your browser.
   • Re-authenticate these accounts if needed.
4. Clear Browser Cache and Cookies
   

   Old cache and cookies can cause issues. Here’s how to clear them:

   • In Chrome: Go to Settings > Privacy and security > Clear browsing data.
   • In Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.
   • In Edge: Go to Settings > Privacy, search, and services > Clear browsing data.
   • In Safari: Go to Preferences > Privacy > Manage Website Data > Remove All.
5. Try a Different Browser
   

   Sometimes, browser-specific issues can prevent signing in.
   Try using a different browser like Chrome, Firefox, Edge, or Safari.

6. Update Browser
   

   Ensure your browser is up-to-date. Outdated browsers can cause compatibility issues. Check for updates in your browser's settings:

   • In Chrome: Go to Settings > About Chrome.
   • In Firefox: Go to Options > General > Firefox Updates.
   • In Edge: Go to Settings > About Microsoft Edge.
   • In Safari: Updates are managed through the Apple Software Update system.
7. Disable Browser Extensions
   

   Some browser extensions can interfere with website functionality. Disable extensions temporarily and try signing in again:

   • In Chrome: Go to Settings > Extensions and toggle off the extensions.
   • In Firefox: Go to Add-ons > Extensions and disable them.
   • In Edge: Go to Settings > Extensions and toggle off the extensions.
   • In Safari: Go to Preferences > Extensions and disable them.
8. Use Incognito/Private Mode
   

   Try signing in using your browser's incognito or private mode, which disables extensions and uses a clean session:

   • In Chrome: Open a new incognito window with Ctrl+Shift+N.
   • In Firefox: Open a new private window with Ctrl+Shift+P.
   • In Edge: Open a new InPrivate window with Ctrl+Shift+N.
   • In Safari: Open a new private window with Command+Shift+N.
9. Disable VPN Temporarily
   

   Disconnect from the VPN and try signing in again.
   Sometimes, VPNs can block or redirect traffic in ways that prevent successful sign-in.

10. If You Are Signing in from a Trend Micro App
    

    Ensure the Trend Micro app is up-to-date. Restart your device and try signing in again. Check for any app-specific issues or updates in the app store:

    • On Android: Open the Google Play Store and check for updates.
    • On iPhone/iPad: Open the App Store and check for updates.

Forgot Your Password?

If you cannot remember your password, you can reset it by:

1. Go to the Trend Micro password reset page: https://account.trendmicro.com/forgotpassword.
2. Enter your email address and select Get Instructions.
3. Check your email for a message from Trend Micro with instructions on how to reset your password.

If you do not see the email in your inbox, check your Spam or Junk folders.

Forgot Your Email Address?

If you can't recall the email address associated with your Trend Micro account, follow these steps:

1. Visit the Trend Micro account email recovery page: https://account.trendmicro.com/forgotemail.
2. Enter the activation code you registered for Trend Micro apps and click Check Now.
3. Your email address will be displayed on the screen.

You can also find your email address through your Trend Micro apps:

• Windows: Open Trend Micro > Go to Profile (top right corner) > Click Subscription Information.
• Mac: Open Trend Micro Antivirus > Click Subscription Expires (bottom right corner).
• Android: Open Mobile Security > Tap ⋮ icon (top right corner) > Tap Settings > Look for Account & Subscription.
• iPhone/iPad: Open Mobile Security > Scroll down and tap Settings > Look for Account & Subscription.

New Email Address/Phone Number?

If you have a new email address or phone number and need to update your Trend Micro account, contact Trend Micro support for assistance.