LAST UPDATED: NOV 13, 2024
If you're having difficulties logging into your Trend Micro Account, don't worry. You're not alone, and we're here to help. Let's address some common user concerns and provide simple solutions to get you back on track.
NOTE: This applies to all users, regardless of whether the Trend Micro software was purchased online, at retail stores, through in-app purchases (mobile apps), or via licenses provided by Internet Service Providers.
I Can't Access My Account
Getting locked out of your account can be incredibly frustrating. Here are some steps to resolve the issue:
- Double-check your login credentials, including your phone number, email address, and password.
- Ensure that you can access your Google or Apple account, especially if you use them to log in.
I Forgot My Login Details
Forgot your login details? No worries, we've got you covered:
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I Forgot My Email Address
- Visit https://account.trendmicro.com/forgotemail.
- Enter the activation code used to register your program, and click Check Now.
- Your email address will be displayed on the screen.
Still have the Trend Micro application installed on your device? Follow these steps to easily locate your registered email address:
- For Windows:
- Open Trend Micro Security.
- Click the Profile icon at the top right.
- Click Subscription Information to see your email address.
- For Mac:
- Open Trend Micro Antivirus.
- Click Subscription Expires displayed at the bottom right corner of the program to see your email address.
- For Android:
- Open Trend Micro Mobile Security for Android.
- Tap the โฎ at the top right.
- Tap Settings.
- Within Account & Subscription section, you will see your email address under Trend Micro Account.
- For iOS:
- Open Trend Micro Mobile Security for iOS.
- Scroll down and tap Settings.
- Within Account & Subscription section, you will see your email address under Trend Micro Account.
I Have a New Phone Number
We understand the frustration caused by Two-Factor Authentication verification issues due to a changed phone number. Hereโs how to tackle it:
- Contact our support team and request to change the Two-Factor Authentication verification via email instead of your old phone number.
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Don't let login issues deter you. Follow these steps, and you'll be back to enjoying the benefits of your Trend Micro account in no time.
If all else fails, consider contacting Best Buy Geek Squad, your Internet Service Provider or our support team for assistance.
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