How to find missing Android phone or tablet with Trend Micro

Lost Device Protection in Trend Micro Mobile Security secures your missing Android device and everything stored on it to prevent data theft.

Set up Lost Device Protection on Android

1. Open the Mobile Security app.
2. Tap Lost Device Protection.
3. Provide your Trend Micro Account password, then tap Unlock.
4. Tap I got it to activate Device Administrator.
5. Tap Mobile Security needs permission to use this feature.
6. Tap Allow Now, then tap OK.
7. Allow All Permissions.
   Once done, you will see a Permissions Allowed message.
   Expand All

   Locate my Android device when it goes missing

   Enable Find My Android

   Turn ON Find My Android to locate your lost, stolen or misplaced device on a map using GPS or wireless networks. Tap it again if you want to stop using this feature.

   Lock my SIM card to prevent changes

   Enable SIM Card Lock

   Put a check on the SIM Card Lock box to stop anyone from using your mobile device if someone removes or changes the SIM card.

   When enabled, your phone will your Trend Micro account password to unlock your mobile device. You can also use an unlock key which you can send to your Trend Micro account and the alternate email address from the lock screen.

   Rename your device

   Change device name

   Tap Device Name, then type your preferred device name. Tap Save to continue.

   Prevent anyone to uninstall Mobile Security

   Enable Uninstall Protection

   Turn ON Uninstall Protection to prevent anyone from removing Mobile Security on your device without a password. Tap it again if you want to stop using this feature.

What to do when Android device goes missing

These features will help you locate, lock or wipe a missing mobile device.

1. On a computer, open a web browser.
2. Go to the Lost Device Protection portal.
3. Click the Find Now button.
4. Log in using your Trend Micro Account.

   The Lost Device Protection portal will open and show devices you saved and registered to the feature.

   • Click Locate to get the location of your mobile device and will display it on a map.
   • Click Alarm to sound an alarm on your lost device, even if it is set to Silent.

     After a few seconds, your device will make a sound so you can find where it is.

     After searching your device, tap the screen to turn off the sound.

   • Click Lock.

     Remote Lock stops others from using your lost device.

     Your device will need your Trend Micro Account password to unlock the device.

   • Click Wipe.

     Remote Wipe deletes all the data stored on your lost device and on the memory card.

     Your device will need your Trend Micro Account password to unlock the device.

See also

• How to unlock device Trend Micro locked