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After renewing your Trend Micro subscription on your iPhone or iPad, the expiry remains the same.

What Happened?

You might be using a different Trend Micro account upon renewal or there are account server issues.

What To Do Next

I Renewed In-App

To resolve the issue, restore your recent purchase:

  1. On your device, launch the Mobile Security app.
  2. Tap Settings.
  3. Tap Restore Purchase, then tap Check Now.


Make sure that you are signed in with the same Apple ID you used to make the purchase.

I Renewed Online

To resolve the issue, sign in with your renewed account:

  1. On your device, launch the Mobile Security app.
  2. Tap Settings.
  3. Under Account & Registration > Account Control > Sign out.
  4. Provide your password, then tap Sign out.
  5. Under Account & Registration, tap Set Up Account.
  6. Select your account to sign in.

I Got An "Unable to Restore Subscription" Error

Tap Send Now, then contact our Support Team. Click the link below for available support options.

Keywords: restore fail,Subscription not extended,subscription did not extend, renewal not working, subscription update
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