After renewing your Trend Micro subscription on your iPhone or iPad, the expiry remains the same.
Why did this happen?
You might be using a different Trend Micro account upon renewal or there are account server issues.
I renewed in-app
To resolve the issue, restore your recent purchase:
- On your device, launch the Mobile Security app.
- Tap Settings.
- Tap Restore Purchase, then tap Check Now.
Make sure that you are signed in with the same Apple ID you used to make the purchase.
I renewed online
To resolve the issue, sign in with your renewed account:
- On your device, launch the Mobile Security app.
- Tap Settings.
- Under Account & Registration > Account Control > Sign out.
- Provide your password, then tap Sign out.
- Under Account & Registration, tap Set Up Account.
- Select your account to sign in.
I received an "Unable to Restore Subscription" error
Tap Send Now, then contact our Trend Micro Representative for assistance.