Fix "Service should start working again later" error in Password Manager

You see this error message while using Trend Micro Password Manager in Google Chrome, Mozilla Firefox, or Microsoft Edge:

"The service should start working again later"

Why is this happening?

• Your computer is connected via proxy server.
• Password Manager encountered an issue with the web browser.

What should I do next?

If you are using a proxy server, you need to disable the proxy settings so you can use Trend Micro Password Manager:

1. On your keyboard, press the Windows + R keys to open the Run.
2. In the Open field, type inetcpl.cpl, then click OK. This will open the Internet Options window .
3. Click Connections, then click LAN settings.
4. Uncheck Use a proxy server for your LAN.
5. Click OK twice.

If you still see the error message or if you are not using a proxy server, you need to reinstall the Trend Micro Password Manager extension:

1. Remove Password Manager Extension:
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   Remove from Google Chrome

   1. Open Google Chrome.
   2. Click the menu button ⋮ > More Tools > Extensions.
   3. Find the Trend Micro Password Manager extension.
   4. Click Remove.

   Remove from Mozilla Firefox

   1. Open Mozilla Firefox.
   2. Click the menu button ☰, > Add-ons and Themes > Extensions.
   3. Find the Trend Micro Password Manager extension.
   4. Click the menu button … of the extension, then choose Remove.

   Remove from Microsoft Edge

   1. Click the menu button … > Extensions.
   2. Find the Trend Micro Password Manager extension.
   3. Click Remove under the extension, then click Remove again to confirm.
2. Add Password Manager Extension:
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   Add on Google Chrome

   1. Open Google Chrome.
      This pop up should appear:

      

   2. Click Get Extension.

      If you did not see the pop up, you can install it here.

   3. Click Install Extension.

      

      It will open a new tab and will take you to this Chrome Web Store page.

      

   4. Click Add to Chrome, then click Add extension.

      

   Add on Mozilla Firefox

   1. Open Mozilla FireFox.
      A pop up will show, like this:

      

   2. Click Get Extension.

      If you did not see the pop up, you can install it here.

   3. Click Install Extension.
   4. Click Continue to Installation.

      

   5. Click Add. The "Trend Micro Password Manager was added" message will appear once done.

      

   Add on Microsoft Edge

   1. Open Microsoft Edge.
   2. Get the extension from this link:
      https://pwm.trendmicro.com/installExtension/edge.
   3. Click Install Extension. This will open a new tab.
   4. Click Allow extensions from other stores, then select Allow.
   5. Select Add to Chrome, then select Add extension.

If you still see the error message after doing the steps above, reach out to our Technical Support Team for assistance.