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You see this error message while using Password Manager in Mozilla Firefox:

"The service should start working again later"

Why is this happening?

  • Your computer is connected via proxy server.
  • Password Manager encountered an issue with the web browser.

What should I do next?

If you are using a proxy server, you need to disable the proxy settings so you can use Password Manager:

  1. On your keyboard, press the Windows + R keys to open the Run.
  2. In the Open field, type inetcpl.cpl, then click OK. This will open the Internet Options window .
  3. Click Connections, then click LAN settings.
  4. Uncheck Use a proxy server for your LAN.
  5. Click OK twice.


If you still see the error message or if you are not using a proxy server, you need to reinstall the Password Manager add on:

  1. Open Mozilla Firefox.
  2. Click the Menu button, then click Add-ons and Themes.
  3. Select Extensions, then look for Trend Micro Password Manager.
  4. Click the beside it, then select Remove.
  5. Go to this link: https://pwm.trendmicro.com/installExtension/firefox.
  6. Click Install Extension.
  7. Follow the prompts to complete the installation.


If you still see the error message after doing the steps above, reach out to our Technical Support Team for assistance.

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