Import Incomplete error in Password Manager

You see this error message when importing data to your Password Manager account:

Why is this happening?

• Data source is not exported from Password Manager.
• Data source is exported as “Backup for your own use”.
• The Password Manager (older version) data is modified.
• CSV file is an invalid data.
• Text file is not exported from Kaspersky Password Manager.
• The format of the text file is not a standard format of Kaspersky Password Manager.
• The data from Kaspersky Password Manager does not match the requirements of Trend Micro Password Manager.
  e.g. The data has special words ( <, >, &) or the URL does not match regular expression of Trend Micro Password Manager.

What should I do next?

Backup again and ensure the data is not modified and/or is exported as Backup for Password Manager use type:

1. Back up your data:
   1. Go to the Password Manager Menu , then choose Settings.

      

   2. Click Data tab.
   3. Click Export, then enter the Vault Password.
   4. Select Backup for Password Manager, then enter your password.

      

   5. Click Next.
   6. Choose a location where you would want it saved.
   7. Click OK, then click Done.
2. Restore your data:
   1. Go back to the Password Manager Menu , then choose Settings.
   2. Click Data tab.
   3. Click Import, then enter your Vault Password.
   4. Choose where to import your data, then click Next.
      • Import from Password Manager
      • Import from LastPass
      • Import from Kaspersky Password Manager
   5. Choose CSV file or text file, then select the file to import.
   6. Click Import Now.

If you still see the error message after doing the steps above, reach out to our Technical Support Team for assistance.

See also

• How to export LastPass data
• How to import passwords from Kaspersky