Importing passwords into your ID Protection is a handy way to manage passwords, but it's essential to navigate potential errors effectively. Here are some common errors you might encounter and how to address them:
Is Your Vault Password Correct?
First, double-check your Vault Password. Make sure it's typed correctly, paying attention to any uppercase or lowercase letters.
Is Your Internet Connection Active?
To import passwords, your device needs to be online. Check your Wi-Fi or mobile data connection and try the import again.
Are There Passwords in Your Manager?
If no passwords are showing up, it might be empty. Click the confirmation button to go back to the Vault page and check.
Is Your Password File Recognizable?
If your file doesn't seem right, follow these steps:
- Check Your Password File: Open your .csv file with a simple text editor like Notepad or Microsoft Excel. Confirm that it displays your passwords, usernames, and the websites they are for, clearly and orderly.
- Get a Fresh Copy: If the file looks incorrect or incomplete, download a new copy from the original source. Ensure the download completes before leaving the site. Open the new file to see if it's correct.