If you noticed the new Trend Companion icon on your Help Center page and Trend Micro Security for Windows, this guide will help you understand and use Trend Companion effectively.
What is Trend Companion?
Trend Companion is an AI-powered assistant in our Help Center designed to answer your product-related questions quickly and accurately.
How does Trend Companion work?
Using advanced machine learning, Trend Companion understands your questions and finds the most relevant information in our Help Center Page. It learns from each interaction, improving its responses over time.
How do I use Trend Companion?
- Click the chat icon on the Help Center page or within the main program.
- A chat window will pop up. Type your question in the "Type your message" field.
- Trend Companion will provide an answer. When finished, simply type "Bye" to end the session.
- You can start a new chat anytime you need more help.
Why did Trend Companion install without my permission?
Trend Micro apps update automatically, including new features like Trend Companion. It's added for your convenience without needing manual installation.
Why is the Trend Companion icon now red?
Yes, the icon was blue before. We updated it to red to match our new branding and improve visibility. Don't worry, this change doesn't affect the functionality of the tool.
What data does Trend Companion collect?
Trend Companion only collects data related to your conversational history to improve its service.
You may check the detailed collection of data for the following products that uses Trend Companion:
For more information on how Trend Micro processes your data and for what purposes, please review our Global Privacy Notice.
