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Are you facing issues with your scanner software after upgrading your Trend Micro Security to the latest version? You're not alone. Here's why it happened and how to get your scanning back on track.

What Went Wrong?

If you've recently updated Trend Micro Security, you might be experiencing:

  • Unable to open scanner software
  • Scanning failures and delays

Why Did This Happen?

This glitch is due to a recent update in the Trend Micro Security components, causing crashes in your scanner apps.

How Can You Fix It?

Run the hotfix below:

  1. Click the button below to download the hotfix:

    Download Hotfix

  2. Double-click Ti_1780_win_en_ForceSN_hfb0001.
  3. Click Yes when the User Account Control window appears.
  4. Follow the prompts to install the hotfix.
  5. Restart your computer to apply the changes.


Stuck or confused? No problem! Start a live chat with our friendly support team for assistance. You can also ask the Trend Micro Community for help with other users!

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