What is the offer?
If you've purchased eligible Trend Micro products, discover how to redeem an Equifax Credit Protect (12-month) subscription via promo code.
How long do I have to claim the offer?
Claims must be made within 90 days of your purchase date as per your proof of purchase.
What products are eligible?
To qualify for the offer, purchase one of the specified products within the promotional period from participating retailers like Harvey Norman, JB Hi-Fi, or Trend Micro's official online store.
Eligible Products from Participating Retailers
|Full Product Name
|Device Security Advanced 6D 1Y Add-on
|Device Security Advanced 6D 2Y Add-on
|Device Security Advanced 6D 3Y Add-on
|Device Sec Advanced 10D 3Y Add-on
|ID Protection Advanced 1U 1Y
|ID Protection Advanced 1U 2Y
|ID Protection Advanced 1U 3Y
|Device Security Ultimate 2D 1Y Add-on
|Device Security Ultimate 2D 2Y Add-on
|Device Security Ultimate 6D 1Y Add-on
|Device Security Ultimate 6D 2Y Add-on
|Device Security Ultimate 6D 3Y Add-on
|Device Security Ultimate 10D 3Y Add-on
Eligible Products from Official Trend Micro Online Store
|Full Product Name
|Device Security Advanced 6D 12MTH
|Device Security Advanced 6D 24MTH
|Device Security Advanced 6D 36MTH
|Device Security Advanced 10D 12MTH
|Device Security Advanced 10D 24MTH
|Device Security Advanced 10D 36MTH
|Device Security Ultimate 6D 12MTH
|Device Security Ultimate 6D 24MTH
|Device Security Ultimate 6D 36MTH
|Device Security Ultimate 10D 12MTH
|Device Security Ultimate 10D 24MTH
|Device Security Ultimate 10D 36MTH
|ID Protection Advanced 1U 12MTH
How do I claim the offer?
Submit your claim online within 90 days of purchase at creditprotect.trendmicro.com. Follow the simple steps to ensure a successful claim.
When will I receive my promo code?
If you've installed and activated your Trend Micro product correctly, expect to receive your Equifax Credit Protect (12-month) promo code in your email within 10 business days after submitting a valid claim.
How do I use the promo code?
Once you have the promo code, visit Equifax's dedicated page and click "Subscribe now." Follow the on-screen instructions, entering your promo code during the checkout. Refer to Equifax's terms and conditions for usage details.
How long is the promo code valid?
Activate your Equifax Credit Protect (12-month) promo code within 90 days of purchase. Failure to do so may result in forfeiture of your code's usage.
Issues with the promo code?
If you encounter problems, first contact Trend Micro support. If the issue persists, reach out to Equifax support through their online form or call them on 13 8332 (option 2) during business hours.
Do I need to install or register my product?
Yes, to be eligible for the offer, you must activate and install your Trend Micro product. Follow the provided instructions to ensure your eligibility.
Where do I find my Product Serial Number?
Locate the 20-character alphanumeric serial number on your tax invoice for retail purchases or your order confirmation for online purchases. It will begin with an X, for example: XEAF-1234-5678-5015-4624.
What do I need to do with my receipt/tax invoice?
For retail purchases, upload a copy of your tax invoice. Ensure it's not handwritten. For online purchases, enter your order number during the claim process.
Need to speak to a person about your claim?
Check our FAQs first. If you still have questions, call us at 1800 673 108 between 9 am – 5:30 pm AEST Monday – Friday. If you've lodged a claim, track its status by entering your email address and ticket ID on the View Status form.
Can I apply if I live outside of Australia?
No, this offer is exclusive to Australian residents.