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Default Collection

Trend Micro Mobile Security for iOS automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

License Check

DESCRIPTION
  • Checks that the license is up-to-date.
  • Check the current app version compatible with iOS version or not and alert users to update app.
  • Remind users to use relevant in-product features, products and services and if user opts in, to introduce new features, products and services to the user.
DATA COLLECTED
  • Email account
  • Password
  • First Name
  • Last Name
  • Language
  • Phone Number (Japan only)
  • IAP information (including IAP token, Purchase time, Activation Key)
  • Device name
  • App Version
  • OS version
  • IP Address.
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.

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Data collected by SPN and provide monthly report

DESCRIPTION
  • Trend Micro uses this data to provide a monthly report to users who purchase multiple device licenses.
  • Trend Micro Mobile Security for iOS also uses this data to improve product stability, usability, and performance.
  • The following marketing activities are based on this data:
    • New feature research
    • User experience/ features satisfaction survey
    • Promotion
    • Product health monitoring
    • Users behavior analysis
DATA COLLECTED
  • Malicious URLs list
  • OS version
  • Location
  • Language
  • Device model
  • Device network status
  • Enabled features status
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.

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Log Collection

Crash report collected by third-party service:

DESCRIPTION
  • Product logs are necessary to solve problems reported by our customers.
  • Manual log collection is only used when the support center requests the logs.
  • Crash / issue logs (auto-feedback) collects crash / issue logs in real-time for problems where there may be timing issues and logs may be difficult to collect manually.
DATA COLLECTED
  • Device model
  • OS version
  • App version
  • Network connection status
  • Gateway BSSID
  • Location
  • Trend Micro Mobile Security for iOS logs
  • Trend Micro Mobile Security for iOS and system crash logs
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.

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Integrated modules from third-party service providers

DESCRIPTION
  • Trend Micro Mobile Security for iOS uses this data to improve product stability, usability, and performance.
  • Marketing activities are based on this data.
DATA COLLECTED
  • Data collected and feedback by SDK.
    Data includes:
    • Device model
    • Operating system version
    • App version
    • Number of users and sessions
    • Session duration
    • Operating systems
    • ISP carrier name
    • Location
    • First launch data
    • App launch data
    • App updates
    • In-app purchases
    • In-app status
    • In-app events
    • License status
    • Features usage and operations (events and screens)
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.

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Configurable Features

Trend Micro Mobile Security for iOS includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

1. Data collected by SPN and provide monthly report

2. Log Collection

Crash report collected by third-party services:

  • Microsoft App Center
  • Firebase

3. Integrated modules from third-party service providers

  • AppsFlyer
  • Firebase
DESCRIPTION

Device ID is the information that help us to associate the user non-anonymous date and user behaviors.

The following activities are based on the data associate of Device ID:

  • Provide the monthly report by device and user
  • Analytizes / fixes the crash and issues for specific device and user
  • Issue log auto-feedback by device and user
  • Analytizes the user behaviors by device and user
DATA COLLECTED
  • Device ID
FEATURE LOCATION
  • First time launch > I agree to share user usage data to help improve this app

    I agree to share user usage data to help improve this app

  • Main page > Settings > Help Improve This App

    Help Improve This App

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Web Guard
(VPN)

DESCRIPTION

The Web Guard Website Filter allows Trend Micro Mobile Security for iOS to protect devices from web-based threats and to remind users to use relevant in-product features, products and services and if user opts in, to introduce new features, products and services to the user.

DATA COLLECTED
  • Scanned URL
FEATURE LOCATION
  • Main Page > Web Guard > Turn on VPN

    Web Guard Filtering ON

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SafeSurfing

DESCRIPTION

The SafeSurfing browser allows Trend Micro Mobile Security for iOS to protect devices from web-based threats and to remind users to use relevant in-product features, products and services and if user opts in, to introduce new features, products and services to the user.

DATA COLLECTED
  • Scanned URL
FEATURE LOCATION

If you do not want this data to be collected, please do not use this feature.

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Fraud Buster

DESCRIPTION

Fraud Buster is the feature to protect users from the Fraud message. It includes the below functions:

  • iMessage Scan: We will scan the SMS / MMS message which sent by unknown sender. If the message include the risk links, we will move the message to junk folder of iMessage.
  • Camera Roll Scan: We will parse the links on the image that user chose from Camera Roll of Photo and scan the links. If the image include the risk links, we will have a warning to alert user.
DATA COLLECTED
  • For iMessage Scan, when the user receives a new message from an unknown sender, Fraud Buster will scan and store the
    • SMS/MMS content (which may include personal and sensitive personal data, , URL, phone number, etc)
    • Sender ID is mail or phone number
  • For Camera Roll Scan:
    • Text content (which may include personal and sensitive personal data, URL, phone number, etc) of image
    • Scanned image
  • The data from Fraud Buster will be used to enhance the fraud detection.
  • The collected data is deleted after 6 months.
FEATURE LOCATION
  • iMessage Scan: iOS Settings > Messages > Unknown & Spam > Mobile Security > Turn ON

    iMessage Scan

  • Camera Roll Scan: Main Page > Fraud Buster > Camera Roll Scan > Click “Camera Roll Scan” button

    Camera Roll Scan

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To see where the collected data is processed, refer to our list of data centers and authorized data subprocessors and their locations.